Advent Talent Group Hiring for Customer Care Representative Job at Minneapolis, MN Full Time

Advent Talent Group is seeking a contract Customer Service Representative for a well-known food and beverage company in Minneapolis! If you have customer service experience, read on and apply!

Overview & Perks:

• Full-time, contract role – $20/hr
• Hybrid role with 2-3 flexible days on-site
• Regular schedule from 8 a.m. – 4 p.m. with no weekends, nights, or early mornings

Advent Talent Group is an Equal Opportunity Employer

Advent Talent Group is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities Include:
This role is responsible for answering customer emails in a high-volume environment. Specific duties include:

• Answering inbound customer service inquiries via email, including complaints, rewards program questions and others
• Responding to customer testimonials via email
• Documenting interactions and referring inquiries internally as needed
• Exceeding customers’ expectations, communicating well with customers, and displaying empathy and a willingness to help
• Building knowledge of products and services to better assist customers

Qualifications include:

• 1 year of customer service experience
• Proficiency in Microsoft Outlook
• Excellent written communications skills
• Great customer service skills and desire to help customers have the best experience
• Organized with the ability to prioritize and manage time effectively in a high-volume environment
• Ability to work well independently and communicate effectively with team members
• Familiarity with CRM systems

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