Autel North America Hiring for Customer Success Manager – Order Fulfillment Job at Port Washington, NY Full Time

Autel North America, headquartered in Port Washington, New York is the U.S. division of Autel, a world leader in developing, manufacturing, and distributing professional automotive diagnostic tools and accessories. Autel is committed to creating long-term value for our customers by providing high quality, easy-to-use, cost effective and innovative automotive products and solutions.

GENERAL:

Autel, a global leader in automotive equipment is seeking a Customer Success Manager for our Port Washington, NY warehouse. The ideal candidate has a minimum of 3 to 5 years of experience with shipping logistics, order processing, and customer relations/retention.

In this role you will service our clients in the order fulfillment department by processing their requests, purchase orders, order status, issues/complaints, and other information as requested by taking ownership of the request/concern to provide solutions that are met with the customer’s satisfaction. This position will work as part of a team to support other members of the order fulfillment department as well as other members of the Company with customer satisfaction as the ultimate goal. This includes implementing processes that satisfy efficiencies, cost savings, accurate and prompt shipping.

RESPONSIBILITIES:

• Responsible for leading continuous improvement within the order fulfillment department as it pertains to managing the department and customer satisfaction.

• Support the Company’s short- and long-term objectives in terms of growth, level of service, standards, cost, and agility within the order fulfillment functions.

• Be the owner and expert of our order fulfillment software systems including SAP, Salesforce, and 3PL provider.

• Collaborate with other departments to deliver added value to the order fulfillment department and to the organization.

• Enhance the Autel brand and presence by increasing regular connectivity with our customers & vendors, exceeding their expectations and our customer service goals.

• Develop and implement standards, goals, and actions necessary to achieve efficiencies and client satisfaction.

• Manages the order fulfillment team.

• Mainpoint of contact for all order fulfillment issues.

• Establish and maintain strong client and vendor relationships.

• Proactively identify improvement opportunities.

• Performs other duties and participates in special projects as assigned

QUALIFICATIONS:

• Associates degree and/or a minimum of five (5) years of experience

• Demonstrated ability working with Salesforce and SAP

• Experience with 3PL services

• High-level of attention to detail and follow through

• Strong analytical skills to support problem-solving and making data-driven decisions

• Excellent customer service skills

• Ability to work in a team environment but is flexible and self-motivated

• Ability to multi-task, prioritize and work in an extremely fast-paced environment

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
This position is in our office – it is NOT remote.

Education:

• Associate (Preferred)

Experience:

• Order Fulfillment: 2 years (Required)

Work Location: One location