Advanced Call Center Technologies, LLC Hiring for Onsite IT Technician Job at Norman, OK Full Time

Responsibilities Include:

– Troubleshooting IT related issues at the desktop level and assist other IT teams as directed

– Provide PC desktop hardware, software, application and local network connectivity support

– Installation and testing of new hardware, software and applications

– Documentation of all internal site hardware/software/licensing at the desktop level

– Research and provide recommendations for integrating new technology and methodologies for improving PC desktop support

– Hands on Support for Networking and Telecom remote support functions and troubleshooting

Skills and Knowledge Desired:

– Manage and direct various enterprise project initiatives at the PC/Desktop level. This will include managing all phases of a desktop infrastructure project including staffing requirements, design, software/hardware testing & verification and deployment.

– Strong problem solving and analytical skills

– Excellent written and communication skills; able to effectively communicate with individuals at all levels

– Ability to manage day to day activities as well as new project hardware/software implementations and upgrades in a fast paced and time stressed environment

– 3+ years supporting Windows environments and managing IT teams

– Experience with Windows Networking, Active Directory, DNS, VOIP and Network Routing

– Strong communication and organizational skills

– Bachelor’s degree in Computer Science or MIS related field preferred

Qualifications – External

Required education:

· Some college or technical school education

Required experience:

· Prior Help Desk or IT experience

Qualifications and Experience:

· Strong verbal and written communication skills are required

· Strong troubleshooting skills

· Must be detail oriented, well organized and self-motivated

· Ability to work with all levels of management

· Must be able to effectively work independently and in team environments.

· Ability to work in a fast paced environment and manage time efficiently between multiple priorities.

· Advanced skills in Microsoft Office

· Active Directory

· Outlook

· Familiar with Windows environments.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Ability to commute/relocate:

• Norman, OK 73071: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location