About us
ACON’s mission is to inspire joy, play and active lifestyle. We offer a wide range of high quality and innovative products that get people outside playing games. In addition to our high-quality products, our success is based on professional staff familiar with our products and dedicated to great customer service.
We are looking for an energetic, detail-oriented, dependable, and motivated individual to join our Global Customer Care team – a person who has the ability to self-manage as well as be a great team player – someone who likes to learn and grow with the business. We are a global, fast-developing company and we invite you to jump on board and share your experience, voice and perspective, and contribute as a team member to help us grow and develop this multichannel customer care team together with us!
Our international team serves ACON customers worldwide. As a part of the team, you will play a vital role in delivering high-quality customer experience to our global customers, and also valuable feedback and information to our R&D team. We have a hands-on approach to customer service, and you will be interacting with our customers via multiple different channels.
The job will be located in our office in Rogers area, MN.
Expectations:
· Answering inbound calls, chats, and emails to provide excellent customer service; includes handling and resolving customer inquiries and concerns and coordinating resolutions in professional manner
· Making outbound calls, interacting proactively with customers in every channel
· Tracking tickets accurately in a customer service system
· Processing orders and returns accurately and efficiently
· Other duties and assignments as agreed
Qualifications:
· Excellent customer service skills and genuine desire to help customers with both pre-sales and post-sales matters
· Computer literacy – skills and ability to use and learn computer programs, procedures, and processes necessary to provide these services and systems used in customer service
· Willingness and ability to work required hours, usually from 8am to 5pm. During the busy season (3-5months of the year) it can include evenings, weekends, holidays, and extended hours as business may require
· Must be able to pass a drug test & criminal background check
We appreciate:
· Accuracy, high productivity, and attention to detail
· Effective communication and pleasant customer service personality
· English as a native language
· Other language skills are appreciated
· Current or prior experience with Zendesk or Microsoft BC / Nav
· Experience with working in an eCommerce environment
We offer an interesting job in a growth company, small-business family-like business culture, competitive pay commensurate with experience, and comprehensive benefit package.
Job Type: Full-time
Pay: $18.00 – $25.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
Experience:
Work Location: One location
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