ShopSabre Hiring for Customer Support Representative Job at Lakeville, MN Full Time

ShopSabre was founded in 2001 and is based in Lakeville, Minnesota. ShopSabre is a leading designer and manufacturer of CNC routers and plasma tables that are used in a variety of high-precision machining operations to cut wood, steel, aluminum and other metals. The company supplies a broad range of customers from small businesses to large corporations as well as individuals and artisans. ShopSabre has experienced significant growth since its founding by providing a quality product supported by excellent customer service.

ShopSabre has an immediate opening for an experienced Customer Support Representative who has an enthusiasm for solving technical problems and excels at providing superior customer service. During a normal day you will be answering phone calls and emails from customers who may need your assistance in troubleshooting their CNC equipment, understanding their software, or working through a specific project. Normal work week would be Monday through Friday 8am to 5pm CST with occasional required overtime. This is a fully onsite position with the potential for periodic travel. Ideal candidates should be described as computer “Savvy” and should be familiar with Outlook, Word, Excel and other Microsoft/Windows based products.

Minimum Requirements:

· Knowledge of basic hand tools and how to properly use them.

· Basic mechanical ability and knowledge.

· Must be able to adapt to an ever changing, fast paced, work environment.

· Good problem-solving skills.

Ideal Qualifications

· Knowledge of computer parts, assembly, operation, and how to load software in a windows environment.

· Basic understanding of AC and DC circuits.

· Previous CNC machine operations

· Previous experience troubleshooting CNC machines

· Previous call center experience with over the phone troubleshooting

· Ability to read wiring diagrams and other technical document

· Spanish Speaking a plus, but not required

Job Type: Full-time

Pay: $20.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Lakeville, MN 55044: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: One location