Accurate Door Hiring for Customer Engagement Manager Job at Aurora, IL Full Time

Who We Are

Extending our family to yours…Accurate Door is a family owned and operated business since 1972 servicing the Chicagoland area. We specialize in commercial and residential garage doors, garage door repairs and specialty access solutions. We are also partnered with Epoch Work, an association that focuses on leadership, coaching and resources for the blue-collar workers, business owners, and entrepreneurs of our day.

Our Values

At Accurate Door, we are agents of progress, igniting change and shaping the future for our team and beyond. We are leaders, taking ownership of our actions and decisions to drive success. We are purpose-driven, aligning our actions with the company’s vision. We are a team of go-getters, willing to do whatever it takes to achieve our goals and push boundaries of what’s possible. Our team is dedicated to listening to and valuing the needs of our customers, as well as each other, to ensure everyone feels heard and respected. We are a heart driven organization, devoting ourselves with passion, purpose and commitment to make a positive impact in all aspects of our lives.

What Our Values Mean to You

We are seeking a highly motivated and driven leader with an entrepreneurial spirit to join our team. The ideal candidate will be open to coaching and feedback, as well as willing to continuously grow and develop their skills. The ability to adapt and embrace change is crucial in this fast-paced and dynamic role. The successful candidate will have the opportunity to take ownership of their work and make a significant impact on the organization. We are looking for individuals who are excited to take on new challenges and push themselves to achieve success.

What you will need to thrive at Accurate Door

• An empathetic and compassionate personality to effectively solve problems and complaints in a positive manner.
• An entrepreneurial mindset to transform established procedures and build entirely new processes.
• Strong relationship-building skills to engage with customers along their journey at Accurate Door. You are the face, voice and first point of contact for most customers.
• Exceptional communication skills, both written and verbal.
• Critical thinking and ability to self-lead in confidence.
• Ability to multi-task, maintain an excellent level of organization and superior time management skills.
• Motivation to drive real results with thorough attention to both detail and accuracy.
• A mindset that welcomes change and new opportunity through exceptional adaptability performance.
• A background in QuickBooks, finance, accounting and/or bookkeeping is strongly preferred.
• Open to experience with financial reporting, budgeting and loan management.
• Experience with Microsoft Office 365 products, CRM software and technologically savvy.

Top Responsibilities

• Engage with customers through all forms of communication, including phone, email, texts and in-person meetings to build life-long connections.
• Follow-up with customers to ensure their needs are met and to maintain positive relationships.
• Create and implement marketing campaigns to attract new leads and retain existing customers.
• Identify and capitalize on cross-selling and upselling opportunities.
• Conduct continuous gap analyses and reports to identify trends and areas for improvement in customer engagement and experience.
• Act as the subject matter expert in customer care and processes.
• Continuously evaluate the customer journey and experience, making recommendations for improvement.
• Provide field technician support as needed.
• Track and maintain accurate financial records, including accounts receivable and collections as it relates to the customer journey.
• Generate and maintain financial statements, loan management, and budgets.
• Work closely with the internal Accountant Associate and external Accountant to complete duties as assigned.

Opportunities

• Hybrid/Remote Work Dependent on Work Performance
• Professional Development and Career Advancement

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Aurora, IL 60502: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location