Robinson, Farmer, Cox Associates Hiring for IT Support Specialist Job at Charlottesville, VA Full Time

Robinson, Farmer, Cox Associates, an accounting, auditing and consulting firm, is currently searching for an Information Technology Support Specialist to assist with the company’s information technology needs. The position will be based out of our Charlottesville office with the need to travel to our offices located in Blacksburg, Fredericksburg, Louisa, Richmond, and Staunton.

The person in this position will be the primary contact for resolving technical problems covering desktop and network support while assuring the highest level of customer support and system reliability. Candidate requirements include the following:

• Strong knowledge of Windows desktop operating systems from Windows 10 to Windows 11, including domain membership, networking protocols, group membership, installing/reloading/upgrading, OS level boot repair, common registry locations and registry troubleshooting, Windows update framework, drive mapping, and print driver/spooler/monitor repair.
• Familiarity with Microsoft Office 365 programs and common business applications such as QuickBooks, Peachtree, etc.
• Knowledge of networking systems, their components, and their interaction. The ability to document, maintain and repair routers, switches, wireless access points and more will be a plus.
• The ability to learn and retain knowledge of new procedures and technologies quickly.
• Strong troubleshooting skills.
• Strong interpersonal skills required to effectively communicate with users and vendors.
• Passion for teamwork, continuing education, problem solving and exceptional customer service.
• Must be well spoken, organized, detail-oriented, dependable and flexible.
• Experience with remote management software a plus.
• Experience with Microsoft Azure Cloud a plus.
• Relevant professional certifications desired, but not required.
• Knowledge of Microsoft Windows Server systems from version 2012 R2 to 2022, including skills in the function and resolution of issues pertaining to DNS, DHCP, Active Directory, Group Policy, Remote Desktop, Share/NTFS, and Hyper-V virtualization knowledge desired, but not required.

Job Duties will include the following:

• Desktop and Laptop support running Windows 10 and Windows 11 Operating Systems.
• Manage and support Office 365 Business licenses and troubleshoot user related problems with MS Office products.
• Perform setup and deployment of new hardware and software.
• Perform data backups and monitor backup jobs.
• Manage user accounts, network printers, and all network related equipment.
• Maintain documentation associated with help desk administration processes.
• Provide high quality PC support to in office users and mobile users.
• Prepare status reports and briefings for management.
• Occasional travel to other offices.

Job Type: Full-time

Pay: $45,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Charlottesville, VA 22901: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location