Position Title: Support Analyst Department: Network Operations
Reports to: Network Operations Supervisor FLSA Status: Hourly Non-Exempt
General Summary:
Provides technical support to PRTC’s telephone, broadband, video, security and managed IT subscribers. Assists field technicians by providing technical support, provisioning services and dispatching and clearing trouble tickets. Performs service disconnect and reconnect services as needed. Any other assignments as deemed necessary by the Network Operations Supervisor.
Essential Job Functions:
Knowledge, Skills, and Abilities:
Education and Experience:
Evaluation Criteria:
IT/CO/industry standards and specifications; and
Physical Requirements:
PHYSICAL REQUIREMENTS 0-24% 25-49% 50-74% 75-100%
Seeing:
Must be able to read computer screen X and various reports.
Hearing:
Must be able to hear well enough to X communicate with employees and business contacts.
Standing/Walking: X
Must be able to stand and walk
Climbing/Stooping/Kneeling X
Lifting/Pulling/Pushing: X
Must be able to lift and carry 15 lbs
Fingering/Grasping/Feeling:
Must be able to write, type, and use X phone system.
Working Conditions:
Normal working conditions
Note:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Job Type: Full-time
Pay: $25.00 – $38.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Education:
Experience:
License/Certification:
Work Location: One location
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