POSITION SUMMARY:
The First, Second, and Third-Level Application Support Technician positions are the point of contact for troubleshooting base and escalated software, hardware, and peripheral problems. The technician must provide routine, escalated, and emergency support to end users on a variety of issues. Responsibilities for the positions include the training, identifying, researching, and resolving of end-user questions, as well as the documenting, tracking, and monitoring of problems to ensure timely resolution. The ability to recognize and escalate priority issues as well as translate technical terms into non-technical language is critical to the success of these roles. The technician must exercise independent judgment, as well as be a team player.
Position is based in Madison, Alabama with travel to new customer installations, as necessary.
Software/hardware support is Windows based point of sale and back-office suite designed for retail and wholesale environments.
ESSENTIAL RESPONSIBILITIES:
JOB REQUIREMENTS:
PHYSICAL ACTIVITIES:
Benefits:
Visit www.goftx.com to learn more about our company
Job Type: Full-time
Pay: $30,000.00 – $70,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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