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Software & Technology
ADP Hiring for Application Support Consultant II Job at Augusta, GA Full Time
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The Application Support Consultant II serves as primary support liaison between COS and internal partners and clients, providing application support for all versions of ADP’s product offerings. Manages large array of service/product offerings in support of One Stop Shop philosophy. Perform troubleshooting, research and resolution across a wide range of environments. Maintain call/case log information through the ADP CRM system and other ancillary databases as needed. Provides timely feedback to internal functional leaders to improve the client experience. This position may require travel as dictated by management and or client needs.
RESPONSIBILITIES:
- Provides support and assistance to Payroll Administration teams, ADP clients, Relationship Management, Implementation and Project Services and COS Shared Services groups.
- Resolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of payroll and HR.
- Must have broad understanding of other service/ product offerings in order to facilitate questions / coordinate resolutions in the areas of Tax, HWSE, COBRA FSA, and TLM in support of One Stop Shop philosophy.
- Effectively utilize tools including; GCM, iRepts, Quickview, SecureMail, PEAK and PMF, DASH, Enterprise, Payforce, Autopay, ReportSmith, the I Product Suite, and Netsecure.
- Manage relationships and serve as primary liaison between COS and other ADP support groups.
- Maintain call/case log information through ADP CRM systems and utilize other databases and resources as needed Understands the clients systems and processes and their relationship to ADP’s products and services to troubleshoot and solve issues.
- Provide product support to clients by participating in conference calls, webinars and other meetings as required.
- Apply a moderate/thorough understanding of payroll and HR fundamentals, process flow and structure to problem solving and communications.
- Assist with mentoring of new associate and Level I associates on the team and facilitate booster training Deliver value added project services to clients such as Deferred Comp, Flexible Benefits,
- Management Reports and other tasks as requested.
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- Bachelor’s Degree or equivalent in education – experience.
- 2-4 years of directly related experience
- 10-20% travel required – some situations may require additional travel
- Must be available to work evenings and weekends as needed
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor’s Degree preferred in Computer Science or Business/Management
- Ability to provide support for product / application issues and assigned ADP software and applications. Efficiently use and support multiple client-site products and applications.
- Knowledge of Autolink/Autopay related processes and functionality including Paydata entry, DedCalc, PFT, DBALoad, ADP Print, DPA Printback and Checkmate
- The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths.
- Product knowledge including but not limited to: Payforce, Enterprise, TLM, Winflex, Netsecure, Whittney, Health and welfare
- Technology – Business Abilities: Resolves a variety of issues.
- Relationship – Leadership Abilities: Uses Resources to Resolve Routine Issues