QualCast, LLC Hiring for Customer Service Representative – Bilingual English/Spanish Job at Nashville, TN Full Time

QualCast, LLC is an automotive aftermarket distributor selling its own brand of engine parts to engine builders, engine parts specialists and machine shops worldwide. The Customer Service Representative is the first person to answer a set of 4 telephone lines for global customers wishing to place orders for engine parts. We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Because of our international customer base, we are looking for English first, Spanish second, language skills. Knowledge of engine parts is not required; parts knowledge can be learned on the job. Excel skills necessary.

Responsibilities

• Manage incoming calls in both English and Spanish
• Enter, print, confirm, and bill orders
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Mail catalogs and price sheets.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Quote export orders using Excel spreadsheets.
• Take the extra mile to engage customers
• Process export orders and export paperwork

Skills

• Proven customer support experience or experience as a client service representative
• Spanish language proficiency required
• Strong phone contact handling skills and active listening
• Strong Excel skills
• Strong 10-key and typing skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Pay: $39,000.00 – $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

COVID-19 considerations:
As a non-retail company, there is no interaction with the public. Office staff have their own offices. Spacing inside is adequate to maintain proper distance.

Ability to commute/relocate:

• Nashville, TN 37210: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location