McCue Corporation Hiring for Customer Care Representative Job at Danvers, MA Full Time

Overview:

McCue is a growing, well-respected, company with a culture that thrives on teamwork, delivering results, and exceptional service. We provide safety solutions that protect people, equipment, and facilities through our innovative products. We are seeking a Customer Care Representative to join our team. This position plays a key role in developing, maintaining, and nurturing relationships with our customers so they continually experience the value McCue brings to their organization. At McCue, it’s not just about having the right skill set for the job; it’s about having the right attitude and values. Check us out at www.mccue.com!

Key Responsibilities:

• Provide customers with exceptional level of responsive, attentive, and personalized service
• Create a strong rapport with customers and builds customer loyalty
• Respond to customer and sales inquiries for your specific territory and/or accounts and provide on-going communication
• Coordinate efforts between departments to make sure orders are shipped when customers expect them
• Manage order date changes and communicate them to the customer effectively and efficiently
• Partner with Sales to ensure customer’s expectations are being consistently met
• Provide accurate and timely information when tracking orders including order date changes
• Review all orders for accuracy, make corrections as needed and report back findings
• Handle all freight quoting as needed
• Initiate electronic case timely to record any errors or issues that affect the customer
• Develop resolution plan for customers
• Participate in team meetings

Desired Qualifications:

• Minimum of 2 years Customer and Order Management experience
• Computer literate and ability to quickly learn the Company’s computer system
• Problem Solving Skills / Solution Focused
• Excellent oral and written communication skills
• Organized and able to manage multiple tasks
• Self-directed with the ability to work independently

Our Company is committed to providing equal employment opportunity in all employment practices, including but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual, who because of his or her disability, needs an accommodation in connection with an aspect of the Company’s application process should contact Human Resources.

Job Type: Full-time

Pay: $22.00 – $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Application Question(s):

• Describe your computer skills

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: Hybrid remote in Danvers, MA 01923