With more than USD 2.2 bn in revenue, Satair Group is a 100% wholly owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.
Every day our 1,200 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.
You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.
Position Summary: The AOG (Aircraft on Ground) Customer Order Specialist is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft for customers in the Americas region 24-hours, 365 days a year. This position provides high-priority and emergency logistical sales and technical product support for Airbus customers related to material, logistics and supplier issues and purchase orders.
Primary Responsibilities:
Order Processing: 60%
Relationship Building: 20%
Technical Support: 10%
Additional Responsibilities:
Other duties as assigned: 10%
Qualified Experience / Skills / Training:
Education:
Experience:
Knowledge, Skills, Demonstrated Capabilities:
Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):
Technical Systems Proficiency:
Travel Required:
Eligibility:
Clearance:
Decision Making, Complexity:
Organizational information:
Job Dimensions, Contributions to Success:
Nature of Contacts:
Involved communication on a daily basis with internal and external parties
SATAIR USA, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief.
As a matter of policy, SATAIR USA, Inc., does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.
SATAIR USA, Inc. does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.
Job Type: Full-time
Pay: $30.00 – $35.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: One location
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