Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.
Position description
Answers and triages extremely high phone volumes, including critical code calls involving emergent situations. Processes emergency calls by coordinating caller with responding parties in an efficient and accurate manner. Monitors and responds to alerts routed from emergency equipment. Responsible for contacting personnel for emergency management situations such as mass casualties and hurricanes. Utilizes multiple phone, computer and internet applications throughout the day. Maintains and utilizes a tiered, in-depth database of on-call staff for clinical/hospital areas. Manages and updates personnel and departmental listings for the online quarterly directory. Regularly reviews backup procedures to assure swift changeover should the main system fail. Facilitates emergency announcements over the public address system. Redirects Service Pagers. Accurately maintains a log of emergent patient calls, international calls, codes, stroke telemedicine, brain bleed referrals, Satilla calls and organ procurements. Arranges conference calls involving five parties or less. Places international calls for medical staff when appropriate. Remains courteous and helpful throughout the shift placing the needs of the patients first. Maintains competencies and stays abreast of all policy and procedural changes. Manages calls regarding hospital-to-hospital transfers. Assists Referring Physicians’ Office after hours by forwarding referral information to their office for processing the next business day. Uses decision trees to determine the proper on call team to differentiate emergent physician-requested calls.
Qualifications
Education Requirements: High School diploma or GED required. Experience: At least 1 year of experience in a medical setting preferred. Previous experience with the operation of multi-line telephone system experience required.
Additional qualifications
Previous customer service skills. Must demonstrate strong problem solving and decision making skills. Experience with computer and Microsoft products required. Keyboarding or typing skills essential. Ability to quickly and accurately manage emergency calls. Works additional hours or a modified shift to support the work unit during staffing emergencies. Follows safe work practices. Must be able to see and hear within normally acceptable standards, either with or without the use of amplification devices. Must be able to read, write and speak English fluently. Must be able to work weekends and alternating holidays. Must have adequate use of both hands. Must be able to sit for long periods of time.
Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.
Exemption status
Non-exempt
Compensation Detail
$16.70 – $22.42 / hour
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80 hours every two week pay period
Schedule details
Schedule once trained: Permanent shift:
Wed 1:00p-9:30p
Thursday OFF
Friday OFF
Saturday 12:30p-8:30p
Sunday 12:30p-8:30p
Monday 1p-9:30p
Tuesday 1p-9:30p
At least 2 holidays per year. If needed may be requested to adjust times/days according to needs of the office.
Training schedule: (Can last 3+ months depending on candidate.) Tues/Wed OFF, Thurs 7a-3:30p, Fri 7a-3:30p, Sat 6a-2p, Sun 6a-2p, Mon 7a-3:30p,
Weekend schedule
Sat 5:30a-1:30p, Sun 5:30a-1:30p
International Assignment
No
Site description
Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!
Recruiter
Robin Canion
EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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