MedCentris Hiring for IT Support Engineer Job at Monroe, LA Full Time

Definition and Role

Under general guidance of the Director of Information Technology, the IT Support Engineer will provide tier 1-3 support to end users, to include: moves/adds/changes of end user equipment, software installs and upgrades, general troubleshooting, and problem resolution, as well as other support tasks for the efficient function of the MedCentris systems.

Qualifications and Skills

• At least 3 years of experience in a role with similar responsibilities.
• Bachelor’s degree in related field, or additional work experience accepted in lieu of degree.
• Active Directory, primarily Users and Computers, Group Policy, and Sites and Services.
• Solid understanding of network services such as DHCP and DNS.
• Windows OS and MacOS.
• Apple iOS and Android mobile devices.
• Microsoft 365/Azure AD user administration.
• Windows Imaging tools such as WDS.
• Familiarity with endpoint and email security products.
• Previous healthcare experience is a plus.
• Dedication to customer service is a must.
• Great communication skills and be able to communicate in English.
• Great work ethic; will go above and beyond to exceed internal customer expectations.
• Outstanding interpersonal skills and great team player.
• Must be able to work independently with a high degree of self-initiative.
• Excellent problem-solving abilities.
• Ability to work well under pressure and adapt to changes in project priorities.
• Must be able to accommodate a flexible work schedule.
• Be available to travel based on the implementation needs of projects with limited advanced notice.
• Ability to pass background check and drug screen.

Job Responsibilities and Duties

• Provision workstations for new hires, including new accounts, hardware, phone, and application setups.
• Maintain a proactive approach to keeping proper working order of all user workstations, including regular security updates, application troubleshooting, software, and hardware upgrades.
• Utilize a help desk ticketing system to provide exceptional support to end users, as well as to plan and prioritize tasks and projects; contribute to a knowledge base to streamline problem resolution.
• Maintain detailed inventory and tracking of all assets from purchase to disposal.
• Assist in managing mobile devices via a Mobile Device Management system such as Intune.
• Assist in managing various security products such as EDR, email security, network access control, and content filtering.
• Setup printers and troubleshoot connectivity.
• Troubleshoot network connectivity issues, run, and repair cabling as needed.
• Communicate within the IT department and with other departments as tasks require.
• Identify and recommend new technology solutions.
• Assist in identifying and remediated security vulnerabilities.
• Travel as needed to perform regular duties and to assist others within the department.
• Any other tasks as assigned by manager.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Monroe, LA 71201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Hybrid remote in Monroe, LA 71201