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Consultis, a premier Technical Solutions Provider and IT Staffing Firm with the single focus of pairing the right candidate with the right employment opportunity is currently searching for a Technical Analyst (onsite) for a contract opportunity with our South Florida based client.
Requirements/Responsibilities:
· Installs new hardware, software and upgrades for various districts and departments utilizing stand alone, on-line, and/or remote environment systems.
· Provides instruction to end users in maintenance and use of software applications and hardware.
· Performs troubleshooting and repair of hardware related issues. Coordinates repair in a timely and efficient manner to minimize disruption in system utility.
· Identifies and analyzes requirements for various automated systems.
· Identifies and provides resolution to software related issues through telephone contact or on-site visits as required. Maintains inventory control records and documentation, as applicable to assigned area.
· Writes technical documentation outlining end user instructions. Posts instructions and documentation for end user reference.
· Coordinates installation of office systems products and the use of external service providers for repair and replacement of systems, components, and peripherals.
· Executes programs, as applicable, when assigned to a specific functional area, such as payroll processing, running high volume reports, data back-ups, file maintenance, system security.
· Receives and records calls, problems, and requests for new computer services in the online tracking system.
· Assists walk-up traffic to help desk window as needed.
· Trouble-shoot end user connectivity issues.
Required Qualification or Skills:
· At least 2 years of experience in applied technology customer service
· High school diploma and Comp TIA A+; Associates degree in an Information Technology field and/or Network+ or Microsoft Technology Associate (MTA) preferred.
· Experience working with Windows 7 and Windows 10.
· Experience supporting Microsoft Office
· Troubleshooting experience with Microsoft Operating Systems, Microsoft Office, experience with Windows compatible hardware troubleshooting and repair
· Must be able to work onsite 5 days a week
· Supporting a windows-based environment
· MacOS and Android troubleshooting experience a plus
· Ability to supply end user support and instruction
Job Type: Contract
Pay: $20.00 – $23.50 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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