Description:
Entry level technical personnel trained to solve known problems and to fulfill service requests This position provides effective evaluation of end-user needs and, in all cases, uses good judgment and timeliness in responding to issues/resolutions. Resolution will include but not be limited to the following: Identify, research, and resolve technical problems, responds to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution. Fulfill technical training and support needs for LNY/LTX personnel and customers with telephone activities. Uphold the values and expectations for customer support and satisfaction. Will be trained on all laerdal products
Escalate case to Tier 2/3 if unable to resolve issue
most effective solution.
needed, provide team(s) work around or solution
Must be punctual and able to maintain good attendance
Skills:
networking protocols, network troubleshooting, troubleshooting, helpdesk troubleshooting, desktop troubleshooting, customer service oriented, network connectivity, wireless network
Additional Skills & Qualifications:
customer service
Experience Level:
Entry Level
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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