Columbus Chemical Industries Hiring for IT Service & Systems Administrator Job at Columbus, WI Full Time

• Join a 100% Employee Owned Company and make an Impact!
• Enjoy a Work/Life Balance with 1/2 day Fridays!

All positions at CCI are eligible for five $500 bonuses each year!

Summary

The IT Service & Systems Administrator performs general IT help desk and troubleshooting assistance for employees, work with third party IT service provider to manage and maintain the network and systems, manage the company’s ERP system and support its users.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Work with third party IT service company to ensure all end users’ needs are
adequately address in a timely manner.

2. Assist and trouble shoot end users for company’s ERP system.

• Primary resource for questions and troubleshooting for ERP system users
• Audit and manage user and system security
• Create specialty Crystal Reports for users
• Implement Software Updates
• Work with ERP Software company to troubleshoot for end users

3. Help Desk and Troubleshooting assistance for employees via email, phone, in
person, and remote access. Examples of these duties include, but not limited to:

• Set up new laptops for users
• Install peripherals
• Support users with Microsoft Office program questions and issues

4. Manage the phone system

• Setting up new phones
• Programming new user credentials
• Updating users
• Occasional software patches
• Troubleshooting problems

5. Managing printers

• Manage relationship with our third-party printer company
• Schedule repair and maintenance for printers
• Order replacement toner, drums, and supplies
• Local installs and user preferences of basic printers
• Troubleshoot specialty printer and related software

6. Managing IT related inventory such as laptops, monitors, peripherals, phones,
cables, etc.

7. Manage and maintain security systems (camera and card access)

8. Developing and implementing IT policies and procedures

9. Train new and existing end users on programs, systems, cyber security, and
best practices

10. Working knowledge of networking, firewalls, switching, and routing

11. Various Project work

12. File and maintain clerical records and reports

13. Comply with all quality, safety and sanitation regulations

14. Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Skilled in desktop operating systems (Windows), PC’s, servers, network, storage technology and monitoring
• Working knowledge of networking, firewalls, switching, and routing
• Network Plus or Cisco Certification is helpful
• Working knowledge of and ability to create Crystal Reports
• Proficiency in Microsoft Office 365 Programs
• Understanding of business cycles and inventory/product flows in computerized systems (ERP and MRP related experience such as MS Dynamics will be helpful)
• Ability to perform research and troubleshooting
• Strong verbal and written communications skills, including presentation and interpersonal skills
• Excellent organizational skills
• Strong time management skills; ability to multi-task and meet deadlines
• Maintain confidentiality and discretion on all aspects of the business

Education and/or Experience

2 Year Associate Degree with 5 years (or more) relevant experience

4 Year Bachelor’s Degree with 3 years (or more) relevant experience

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Compensation package:

• Bonus pay

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Columbus, WI 53925: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location