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NetApp Hiring for Technical Operations Engineer Job at Atlanta, GA Full Time
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About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
“At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.” -George Kurian, CEO
Job Summary
Instaclustr announced its acquisitions by NASDAQ giant, NetApp, and are now operating under the umbrella of, Spot by NetApp. This is an amazing advancement in our ability to provide career growth and opportunities for all our employees.
Did we also mention that we were named as one of Deloitte’s 2020 and 2021 fast 500companies, after back to back monumental growth years. Since our foundation in2013, Instaclustr has seen significant advancement with over 300+ large-scale customers spread across the globe and over 7500+ servers under our management. We have offices in Australia, the USA, and Europe and employ over people worldwide. Keen to find out more? Read on!
Our TechOps Engineers are the frontline team keeping our large fleet of cloud-hosted Apache Cassandra, Kafka, Spark, Elasticsearch, and Redis clusters up and running. Every day, you will diagnose and solve challenging and interesting technical problems providing a service that is relied on by some of the leading global names in tech to deliver for millions of end users.
Job Duties
- Provide expert operational support to our nodes running in the cloud(AWS/Azure/GCP), using technologies such as Linux (CoreOS, Ubuntu),Docker, and languages including Java, Python and bash.
- Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers on Apache Cassandra, Apache Kafka, Elastic Search, Redis and other supported technologies and maintain a high standard of customer communication
- Investigate issues and apply standard maintenance procedures to optimize the performance and stability of production systems
- Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet of 7500+ nodes
- Develop and continually improve our suite of internal automation tools, applications, and processes
- Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster
- Building and supporting a reliable site for the environment in order to meet the development and maintenance requirements of systems/platforms.
- Working with the development/operation team to evaluate the health, stability and reliability of systems/platforms.
- Designing and developing technical tools to debug problems that occur in the deployment of applications, within specific platforms/systems.
- Providing around the clock technical support for systems/platforms upgrades, rollouts and enhancements.
Skills/Experience
We’re looking for smart engineers with exceptional communication skills, a positive attitude, and a passion for IT and learning new things. We expect you to be, or quickly become proficient in the range of technologies we use.
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You must have at least two (2) years working experience in addition to:
- Strong knowledge and experience with Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
- Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, memory management, and networking.
- Previous experience working with databases and/or Open Source Techs(managing standard tasks, handle production issues, performance tuning) in a support role.
- Programming skills in Python, bash scripting, SQL, and source code control using Git.
- Exceptional ability to communicate clearly and professionally in written and verbal English (essential).
- Passion for all things IT, and especially open source.
- Any customer service experience is favorable.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
U.S. Residents Only: In accordance with NetApp’s Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.