Shop Fix Academy Hiring for Member Coordinator Job at Brentwood, TN Full Time

Position: Member Coordinator

Location: Brentwood, TN

Who we are: We are Shop Fix Academy. We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.

Roles & Duties of a Member Coordinator:

• Acts as a liaison between Shop Fix members and coaches. You will be responsible for up to 200 members.
• Be readily available for members in regards to requests for schedule changes, website links, assistance with his/her account, and other needs as necessary.
• Fulfill duties asked of members i.e., upload inquired documents, alter appointments, confirm events’ registration, book for specified courses, etc.
• Manage the onboarding process for new members including but not limited to setting them up with their account, scheduling calls with his/her assigned coach, navigating him/her through the ShopFix site, answering questions, etc.
• Assist your assigned coaches with needs that include coordinating appointments and calls, rescheduling, communication with the coach’s members, etc.
• Listens to coaches calls with members to ensure standards are being met in regards to company policies.
• Attend Shop Fix Conferences every quarter to engage in building relationships with coaches and members, as well as assist with preparation before, during, and after each conference (including clean up).

Primary Duties:

• Primary one: Phones and Customer Service
• Primary two: Google Suite and Coaching Software Scheduling and Management, as well as Zoom and Wordpress (backend website management platform)
• Primary three: Accountability “Coach” for each member

Secondary Duties:

• Secondary one: Tribe/Mastermind Group Management (Social events at Conferences, communications, etc.)
• Secondary two: Monitor Social Media Groups (Facebook)
• Secondary three: Coach Assistance as Needed

Still Interested? Here’s What We’re Looking For:

• MUST be a team player. Works well with others. Plays well with others. Silliness may sporadically occur.
• Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Ain’t nobody got time for that.
• Strong organization and time management skills- someone who tip toes along the line of detail oriented and goes with the flow.
• Coachable- listens to and implements advice. We’re in the business of making people better. That includes our employees.
• Listens patiently and empathetically, but let’s gossip fall on deaf ears. Don’t let it leave your lips either.
• Ability to go with the flow as things change fast and often. Just stay cool.
• Someone with a “go getter” attitude that allows actions to speak louder than words.

Benefits (the good stuff!):

• MONTHLY BONUS POTENTIAL!
• An AMAZING work environment (you must enjoy having fun!)
• Being part of a fast-growing, family-oriented company!
• Health, dental, and vision insurance
• Retirement with company match!
• Company-paid life insurance and long-term disability!
• Short-term disability
• Critical illness and accident coverage
• Employee Assistance Program
• Paid time off
• Paid holidays

If This Sounds Like The Place For You, And You’re The Person To Add To The Fam:

• Send in your resume.
• Get creative and explain why you would be the best fit.
• Send in your Enneagram results (including top 3) using the free EnneaApp.

Job Type: Full-time

Pay: $22.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Brentwood, TN 37027: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why are you interested in working for our AWESOME team?

Work Location: One location