Finken Water Treatment, Plumbing, Heating & Cooling Hiring for Customer Service/Collections Representative Job at Litchfield, MN Full Time

Customer Service/Collection Specialist

DEPARTMENT: Water Treatment

WORKS CLOSELY WITH: Director of Bottled Water/Operations/IT, Drivers, Route Lead/Sales, Customer Service/Service Coordinator

GENERAL FUNCTION: Responsible for daily route fulfillment and coordination. Assist retail customers and maintain showroom. Collection Calls

* Answer incoming calls, email and fax.

* Greet walk-in customers and help them with purchasing products or answering questions.

* Carry out some customer purchases.

* Assist customers with delivery and credit card payment calls.

* Keep front reception area stocked with products and clean.

* Clean and organize showroom.

* Help with driver dispatching.

* Put keys away in lockbox.

* Generate daily tickets for routes.

* Get store supply list to drivers.

* Get keys for drivers.

* Be available for driver questions.

* Mapping and new customer placement.

* AR calls for water delivery.

* Check for any non-completed tickets.

* Organize driver payments and send to St. Cloud.

* Check late customer report. Call late customers. Keep track of non-completed tickets.

* Assist with satellite store questions and paperwork.

*Collection Calls

*Other Duties as Warranted

Job Type: Full-time

Pay: $18.00 – $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Litchfield, MN 55355: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work Location: One location