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Software & Technology
CrowdStrike Hiring for Manager, IT Support (Remote) Job at Remote Full Time
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#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters – one team, one fight.
About the Role:
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As part of the IT Business Applications Team, lead the technical support team, including oversight of case management system, process workflows, and escalation management.
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Establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis.
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Manage, build and develop a customer-focused team comprised of technical support engineers of varying levels of skills and responsibilities.
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Assess technical skills of staff, evaluate training needs relative to required skills, and develop on-going training programs to enhance skill development.
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Make decisions quickly, often with limited information, based on a solid understanding of finance process policies and best practices.
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Identify tech support problem areas for improvement and, if warranted, implement corrective actions.
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Drive the importance of effective customer service ensuring they are the cultural cornerstones of a professional work environment
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Manage key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirements.
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Ensure service levels are met and measure performance against them.
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Establish best practices through the entire IT Business Applications support process.
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Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applications.
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Maintain knowledge base of NetSuite functionality, customization and integration
What you will need:
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Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting)
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Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments
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Proven work experience as a people manager
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Leadership and management skills supporting globally distributed teams
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Project management experience, preferably on worldwide initiatives
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Solid technical background with an ability to give instructions to a non-technical audience
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Customer-service oriented with a problem-solving attitude
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Excellent written and verbal communications skills
Bonus Points:
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NetSuite, Blackline, Coupa, Expensify, and/or other finance application technical knowledge
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SOX controls implementation and support experience
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Experience within a publicly traded multi-national company, preferably high-growth company
#LI-JW1
#LI-Remote
Benefits of Working at CrowdStrike:
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Remote-first culture
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Market leader in compensation and equity awards
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Competitive vacation and flexible working arrangements
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Comprehensive and inclusive health benefits
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Physical and mental wellness programs
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Paid parental leave, including adoption
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A variety of professional development and mentorship opportunities
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Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation – generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact
, for further assistance.
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The salary range for this position in the U.S. is $115,000 – $170,000 per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work