Overview
Lakin Tire goes the extra mile to serve you. Our company was built on a philosophy of exceptional customer service – it’s in our DNA and at the heart of everything we do. The Lakin Tire Customer Service Specialist will ensure that both our internal and external customers are receiving world-class customer service daily and timely.
Essential Duties and Responsibilities:
· Receives email and telephone service requests from stores (daily)
· Dispatches requests to the appropriate local dispatcher or agent (daily)
· Ensures that all client email inboxes are addressed daily and timely
· Tracks daily call and email volumes to Customer Service
· Follows up with customers via phone and email (daily)
· Coordinates initial pickup of new accounts with the Transportation team (regularly)
· Prints trailer verification reports for required agents and sends them to agents to verify accurate information (weekly)
· Completes agent data input and export to systems and validates accuracy.
· Handles all necessary communication with agents regarding scheduling and other issues (regularly)
· Validates agent pickups daily
· Schedules return of tires taken from stores either via route or alternate shipping method (daily)
· Performs other duties as assigned.
Qualifications & Competencies
· Active listening skills and ability to empathize with customers
· Ability to problem solve
· Team player
· Exceptional communication and follow up
· Attention to detail
Education/Work Experience:
· A high school diploma or general education (GED) required a college degree preferred
· A minimum of 3 years of proven experience
· The ability to communicate fluently in two languages, Spanish and English is required.
· Strong working
Required Skills/Abilities:
· Ability to work well with internal and external contacts resolving issues immediately and thoroughly or escalating them as needed.
· Ability to be flexible to daily changes in routine and handle emergencies.
· Ability to cooperate and maintain a positive attitude through words and actions.
· Ability to adapt to new ideas and contribute to effecting progress.
· Ability to operate in primarily an “open” office environment, with a noise level that is usually moderate.
· Ability to work well under the pressure, with many interruptions and multiple demands.
Job Type: Full-time
Pay: $45,000.00 – $50,000.00 per year
Benefits:
Schedule:
Experience:
Language:
Work Location: One location
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