CANDIDATES MUST BE LOCAL TO THE MADISON, WI AREA.
The hours for this position in 11 am – 7 pm, Tuesday through Friday and Saturday 7:00 am – 3:30 pm.
The College is seeking one (1) highly motivated and capable person to help answer front line calls via incoming phone or front desk service to meet Madison College Technical Services (TS) needs for faculty/admin staff. This work includes answering technical questions on varied TS procedures and software that is used by the college. This role requires someone with customer service skills. Someone who can work with issues through the phone or in person and someone that can be comfortable under pressure. If this person has exposure to an incident tracking systems (ServiceNow) it would be a plus. This individual must have the ability to work independently in a high-volume environment. The hours for this position in 11 am – 7 pm, Tuesday through Friday and Saturday 7:00 am – 3:30 pm.
This position impacts Madison College’s capability to conduct business in an uninterruptable manner. The position has cross-organization scope within the College and Technology Services.
This position will report directly to the Director, Customer Service in Technology Services.
Duties and Responsibilities
· Provide Services and TS through Customer Service
· Work with Tier 2/3 staff in a professional manner
· Support PC troubleshooting/imaging
· Work with documentation specialist
Education and Qualifications
· 1-3 years of Experience in Help Desk environment
· Minimum of High School Degree (prefer coursework beyond High School)
· Experience in imaging PC Hardware and troubleshooting desktop software
· Use of service management systems for incident tracking
Job Type: Contract
Pay: $26.00 – $30.00 per hour
Benefits:
Schedule:
Experience:
Work Location: One location
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