RF Installations, LLC Hiring for Technical Support Specialist Job at Grand Prairie, TX Full Time

Job Description

RF Installations LLC (RFI) is a national labor broker of installation services to big box retailers and manufacturers. RFI sources an independent contractor workforce of over 1,000 crews, and manages more than 100,000 installations of doors, windows, kitchens, and many other programs. RFI prides itself on its being the experts in coordinating the client and customer installation experience and exceeding their satisfaction expectations.

We are looking for individuals that love technology and have good customer handling skills. You will be working with people daily who need help troubleshooting technical issues with their computer. Work hours are M-F covering day-time hours of 8am-7pm central time. A Tier 1 Technical Support Representative is responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety technical issue including email, SharePoint, Office 365, and network connectivity. Support includes diagnosing, troubleshooting, documenting, and resolving technical issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides tier one troubleshooting and resolution for Windows 10, Office 365, Email, and internal CRM technical issues.
• Provides level one technical support to internal clients and external clients.
• Accurately assesses the customer’s product issue. Asks the user well thought out or detailed questions and carefully listens to the user’s response to fully comprehend the need and best approach for resolving the problem.
• Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible.
• Communicates issues clearly and effectively to clients; documents all customer interactions consistently, thoroughly, and free of grammatical errors.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Participates in training programs to continuously improve product knowledge and service skills, as well as contributing to the internal knowledgebase.
• Performs all other duties as assigned.

EDUCATION AND EXPERIENCE

• High School Degree or equivalent required.
• 1-year customer service experience in a call center environment.
• 1-year help desk or technical support experience preferred.
• Microsoft O365, AZURE certifications are a plus

REQUIRED SKILLS AND ABILITIES

• Knowledge and experience with troubleshooting of Windows Operating systems
• Knowledge and experience with troubleshooting Office 365 applications especially Outlook
• Ability to install and troubleshoot software
• Ability to configure and support all Internet Browsers
• Experience with mobile application support preferred
• Knowledge of Microsoft Office Products
• Good written and oral communication skills
• Regular, consistent, and punctual attendance

Job Type: Full-time’
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Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

This Job Is Ideal for Someone Who Is:

• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Autonomous/Independent — enjoys working with little direction
• High stress tolerance — thrives in a high-pressure environment

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Experience:

• Troubleshooting: 4 years (Preferred)
• Windows: 4 years (Preferred)

Work Location: One location