Delta T Group Hiring for Desktop Support Technician Level 1 Job at Bryn Mawr, PA Full Time

At the Delta-T Group, we offer premier referral solutions for the social-services, special-education, behavioral and allied-health fields.

We have thrived for 33 years because we highly value the Delta-T Difference – our people and our processes. We aim to deliver high quality customer service for the betterment of those needing care and support

CONTRIBUTE TO THE DELTA-T DIFFERENCE!

The DESKTOP SUPPORT TECHNICIAN (Level 1) is an important member of the networking team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform upgrading, troubleshooting, and maintenance of company network computer systems including but not limited to servers, operating systems, desktop personal computers, VPN, VPN access for users, Email, Active Directory, routers, all company issued phones, Wi-Fi, tablets and printers.
• Install new software, hardware, and upgrade products as directed.
• Perform regular maintenance administration.
• Set up new user accounts on all necessary systems and profiles, as directed.
• Maintain print servers, recapture-printing ports, check print settings, and set the default printer.
• Repair or replace hardware failures including: hard drives, network cards, thin clients, power supplies, cooling fans, video cards, and monitors, etc.
• Handle software issues including diagnostics and researching issues.
• Research and address viruses and limit impact by establishing and implementing plan to limit damage and reinstall infected applications or operating systems.

• Receive and answer telephone calls from users having computer problems or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, electronic mail, internet and operating systems.
• Talk to user to learn procedures followed and source of error.
• Answer questions, applying knowledge of computer software, hardware and procedures.
• Ask users with problem to use telephone and participate in diagnostic procedures or by listening to and following instructions.
• Determine whether problem is caused by such hardware as cable modems, ISP, printers, cables, or telephones.
• Talk with coworkers and use of internet to research problems and find solutions.
• Call software and hardware vendors to request service.

• Provide help desk services in a prompt, efficient, and courteous manner to continue personnel productivity.
• Monitor Helpdesk tracking system for incoming requests consistently. Resolve and manage these requests ensuring quality customer support while keeping up-to-date records in the tracking system.
• Evaluate computer/network connections with ISP providers and Internet and/or Wi-Fi to ensure timely, cost effective, and consistent connectivity for users and our sites.
• Receive and resolve complaints regarding communications equipment and/or service.

Monitor all communications equipment, systems, including periodic system testing and make arrangements to accomplish necessary maintenance and repair.

• Resolve problems with individuals’ use of remote desktop, tablets, Wi-Fi, phone and email systems.
• Complete projects or troubleshoot problems daily and as required to maintain employee access to critical company applications including performing maintenance in evenings and weekends when necessary.
• Be proficient in all company software applications and hardware as directed by supervisor through self-study, at home courses, training seminars or the use of internet for research.
• Achieve departmental goals by participating and contributing to team efforts.
• Participate in an on-call rotation schedule for system or user emergencies:
• Carry a cell phone and respond to in a timely manner when scheduled as primary contact
• Carry a cell phone for 24-hour availability and respond to calls in a timely and reasonable manner.
• May require office hours on Saturday or Sunday to perform system maintenance work, as required.
• Take note of issues and their resolutions in a knowledge base to help resolve issues that can reoccur.
• Be able to take notes well and provide them with the team.
• Use of self-study, at home courses, training seminars or the use of internet to create how-to or other instructions for users.

• Maintain various internal systems including but not limited to:
• Phone Systems, Caller ID, Phone number assignments, phones, etc.
• Active Directory, user profiles for accurate names, phone numbers, email addresses, etc.
• VPN permissions, setups for users, etc.
• Organization of IT Department items and their counts, cabling, monitors, connectors, etc. Including the using of an inventory system.
• Report low IT department items to Supervisor or IT Director for items to be reordered.
• Computers and Servers maintenance during windows and/or schedule.

WHAT WE OFFER

• A generous PTO package, including a paid day off for your birthday
• Medical, Dental, Vision
• 401K
• Gym allowance
• Referral bonuses

Delta-T Group is an EEO Employer

Title: Desktop Support Technician Level 1
Class:

Work Type: PERMANENT ONLY
Ref. No.: 1245498-11
BC: #INT600

Company: Delta-T Group Corporate
Contract Contact: DTG Careers
Office Email: [email protected]
Office Phone: 888-679-7630
Office Address: 950 Haverford Road, Suite 200, Bryn Mawr, PA 19010

Each Delta-T Group office is separately incorporated. Applying on the Delta-T Group web portal is not a guarantee that career opportunities will be available or an offer will be provided. Use of the website is for information transfer and is not an application, offer or commitment by either party. Neither party is under any obligation to proceed. Further steps are required to complete registering and application with the appropriate legal Delta-T Group entity before consideration can occur.