Convergence Networks Hiring for IT Consultant/vCIO Job at Portland, OR Full Time

Position Summary and Responsibilities:

Our IT Consultants (internally called vCIOs) are responsible for building and maintaining purposeful relationships within our existing client base, resulting in highly effective information technology recommendations, driven by our clients’ strategic business objectives. We are the strategists. Our depth of technical knowledge coupled with our strong business acumen helps to change traditional thought on IT, making it a purposeful driver of growth rather than a cost center.

What do our IT Consultants do?

• Strategic Consulting – You engage with clients to understand their business needs and goals, helping them leverage technology to get where they need to go.
• Relationships – You build and maintain trusting relationships with clients, primarily at the decision-making level, but also maintain working relationships within our clients’ operations management team, striving to make advocates out of our clients.
• Tech Stack Compliance – You have a broad understand of technology and a deep understanding of our solution catalog. You couple your knowledge of technology and security to maximize the value of solutions for our clients by effectively translating how our solutions can be leveraged to achieve strategic business goals.
• Solution Design – You see the big picture and help them focus on growth now and in the future. You understand how different pieces of technology, processes, security, and people interact with the business. Utilizing your expertise at writing, you skillfully create compelling proposals – visions of tomorrow.
• Client Financial Health – You work with our internal teams and our clients to ensure their technology stack is working for them, not against them nor against us. This results in an equitable financial relationship between us and our clients.
• Client Retention – You will keep your finger on the pulse of the overarching health of our relationship to ensure clients feel the value they are receiving is worth the price. We strive to build client advocates and it is your job to facilitate that endeavor.
• Other relevant job duties as assigned.

What skills do I need to be a successful IT Consultant?

• Amazing strategic planning, including an ability to interpret technology and market trends to develop strategic roadmaps for your clients.
• A knack at innovative problem solving, tempered by the wisdom of knowing innovation comes with risk. We love creativity but need to consider how it may impact our ability to deliver world-class service at scale.
• Outstanding communication, both written and verbal.
• Exceptional time management and organizational skills.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness: Awareness of others’ verbal/non-verbal reactions, especially as they relate to underlying circumstances.
• Establishing and Maintaining Interpersonal Relationships: Develop constructive and cooperative working relationships with others and maintaining them over time. Being able to appropriately empathize with others is a critical personal trait required to be successful in building and maintaining trusting relationships.
• Critical Thinking: Using logic and reasoning to identify complex problems and the strengths and weaknesses of alternative solutions, conclusions, or approaches to solving those problems.
• Systems Analysis & Change Management: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among otherwise unrelated items).
• Originality: The ability to produce unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Knowledge of IT (Information Technology) applications, processes, software, and equipment such as Microsoft systems such as Microsoft 365, Azure, and our other MSP (Managed Services Provider) tools and services.

What are the qualifications I need to have?

• High school diploma or equivalent.
• Professional experience in creating long-term strategic technology organizational roadmaps and budgets.
• Minimum of three years’ experience in the following areas:
  • The art of translating technical concepts into succinct, non-technical terms to executive-level stakeholders.
  • Paid, full-time experience in IT, including a mix of strategic consultation and network administration experience. To be clear, this is not a system administrator role; you won’t be doing technical work.

Would be awesome if you had…

• Bachelor’s Degree, preferably in business administration, technology, or a related field
• Hands-on experience supporting and managing physical and virtualized Microsoft Windows based server environments such as Active Directory, SQL etc. whether on-premises, co-located, or within public or private Cloud environments.
• Experience with networking technologies such as firewalls, routers, switches, etc.
• Background working within the IT managed services provider business model, particularly as an Account Manager, vCIO, or similar role.
• Knowledge and experience working with Microsoft 365 and Azure.
• 5+ years of IT experience.
• 5+ years of business management experience.

What is the physical work environment like?

• This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How often will I get formal feedback on how well I’m doing?

• Six-month performance reviews, with every second review a performance and salary review.
• Performance review goals will be established between you and your team leader.

Why should you work here?

• Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful, and we will do anything we can to support your personal and professional growth.
• Salary based upon on what you bring to the table.
• Shared group/health benefits plans, including a retirement plan.
• Education and certification reimbursement is also available so we can help you move up the ranks.
• Flexible schedule to fit your family’s needs.
• Outstanding teammates; we’re very selective to make sure we have the best staff available for you to work alongside!
• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).

Perfect fit….

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colours, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.