The role of the Desktop Support Analyst is to provide onsite IT support services to both local and offsite customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions. Responsible for fielding, diagnosing, and troubleshooting customer requests and issues via the phone, e-mail and in person. Must have strong communication and customer service skills to successfully work with a wide variety of customers to identify, troubleshoot, and resolve problems.
Primary Responsibilities
Description:
JOB QUALIFICATIONS:
Technical Skills
Interpersonal Skills
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