Description
Supervisor, Accounts Receivable
The University of Tennessee, College of Veterinary Medicine, invites applications for the position of Supervisor, Accounts Receivable. In consultation with the Director of Finance, the incumbent oversees the daily operations of the VMC accounts receivable unit. This includes direct management of billing, collections, and accounts receivable for VMC Client Clinical Services (veterinary care provided for animals of individuals, approximately 38,000 annual patients), the Referral Veterinary Services (diagnostic services provided for outside veterinarians, approximately 27,000 tests annually), and miscellaneous departmental accounts receivable from billings and collections of the College of Veterinary Medicine. The incumbent works to assure exceptional financial and business services to all customers of the VMC in the form of timely and accurate billing. The position works to identify and use all available resources to assure prompt collection of college revenues to maximize revenues from VMC services. The position works to maintain secure, confidential records of client financial information.
Qualifications
Typical Responsibilities:
Oversees the daily administration and supervision of accounts receivable operations of the Veterinary Medical Center. Coordinates all accounting functions of cash drawers, balancing, deposits, credit card transactions, financial reports, billing, accounts receivable management, collections, client credit arrangements, review of delinquent accounts, collection agency accounts, client refunds, returned checks, and returned mail.
Oversees all bank deposits and transfer voucher entries. Oversees payment processing and fund deposits received online. Reviews all patient charge audits and monthly collection call reports. Reviews and approves all refund requests. Reviews and researches bankruptcy notices and attends court hearings as necessary. Approves unique client payment arrangements. Assists clients with billing questions and concerns and resolves billing disputes working directly with the VMC Finance Director, Clinic Director, and Department Heads. Researches, prepares documentation, and submits rebuttals addressing client credit card charge-backs. Researches, evaluates, and recommends vendors for contract services (i.e., collection agencies, credit companies). Validates and verifies data integrity relating to patients, owners, and referring veterinarians. Works with external agencies and individuals including Humane Societies, Police Departments, State Agencies such as TWRA and TRICOR, Animal Welfare Leagues, referring veterinarians, insurance agencies, debt reduction agencies, collection agencies, and vendors.
Prepares month-end closing entries for accounts receivable and makes journal entries. Prepares past due account reports, audit findings, accounts receivable aging reports, accounts receivable statistics, and client account adjustment reports to the VMC Director of Finance. Accesses on-line AMEX, CareCredit, Bluefin, and Elavon statements and provides analyses to the VMC Director of Finance. Prepares monthly sales tax return for the College and submits to the Treasurer’s Office. Reports accounts to be written off as uncollectible to the VMC Director of Finance. Provides miscellaneous financial reports as needed.
Directly supervises the accounts receivable staff. Assigns, directs, and supervises work-flow for accounts receivable, billing for Client Clinical Services, and centralized billing processes for Referring Veterinary Services. Coordinates and oversees work assignments and schedules for VMC Accounts Receivable Unit staff. Cross trains personnel within the VMC Accounts Receivable Unit. Coordinates and approves time and leave for VMC Accounts Receivable Unit staff. Provides orientation regarding VMC accounting and credit policies and procedures for clinicians, interns, residents, and new staff. Clear students, interns, and residents prior to graduation. Works with other University units including UTIA departments, Treasurer’s Office, Controller’s Office, Bursar’s Office, Office of Audit and Compliance, Payroll, and Office of General Counsel.
Balances and maintains petty cash fund for VMC client services operating funds. Oversees resolution of all College of Veterinary Medicine returned checks including oversight of posting and collecting, balance and account reconcile. Works with the University Bursar’s Office to resolve holds on UT student accounts with unpaid hospital accounts. Secures financial records and ensures retention and destruction of records adheres to UT Fiscal Policy. Approves release for final paychecks for all college departments within the UT System. Represents the Accounts Receivable Unit at Hospital Operations meetings. Prepares response to internal audits conducted by Office of Audit and Compliance. Advises outside veterinarians regarding accounting, billing, and collection practices when requested. Monitors group email for incoming requests to VMC Accounts Receivable Unit. Handles phone calls to Accounts Receivable Unit group phone line and assists callers (internal, external, UT). Aids faculty, interns, residents, students, and staff as needed.
Minimum Qualifications:
High school diploma or GED with 5+ years of relevant experience.
Preferred Qualifications:
Bachelor’s Degree in Finance, Accounting, or related field. Experience in veterinary hospital or medical setting. Experience working with clients on a day-to-day basis.
Job
Other Tech/Para-Professional
Primary Location
US-Tennessee-Knoxville
Organization
Veterinary Hospital Administration
Schedule
Full-time
Campus/Institute Institute of Agriculture
The University of Tennessee does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in provision of educational programs and services or employment opportunities and benefits. This policy extends to both employment by and admission to the University. The University does not discriminate on the basis of race, sex or disability in its education programs and activities pursuant to the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA)of 1990. Inquiries and charges of violation concerning Title VI, Title IX, Section 504, ADA or the Age Discrimination in Employment Act (ADEA) or any of the other above referenced policies should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the UTK Office of Human Resources, 600 Henley Street, Knoxville, TN37996-4125.
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