HUB International Hiring for IT Support Specialist Job at Anchorage, AK Full Time

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success.At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and careersatisfaction.

We are the perfect fit if you:
are seeking a progressive work environment at a rapidly growing organization

have a desire to help others protect their future

have an entrepreneurial spirit and are challenged by the opportunity to grow the business

are focused on learning and development to enhance your industry knowledge and expertise

are a self-starter willing to invest time and energy to learn the technical aspects of our business

believe in integrity and building success by developing relationships with others

Here’s Where You Come In

We are currently seeking an Information Technology Technicianto join ourteam.You’ll primarily be responsible for providing an intersect between our end users and HUB IT Shared Services.

Other responsibilities of the IT Technicianrole include:
Provide daily IT support and troubleshooting in concert with the HUB IT shared service team, Operations team, and Applications teams

Setup new user workstations and peripherals as needed prior to their start date

Setup new users on existing workstations

Provide support to visiting staff for hardware

Respond to the needs of network users regarding access to resources such as CSR24, HUBToday, Vendor sites etc.

Analyze, diagnose, and resolve end-user issues with hardware

Log tickets as needed to correct hardware and application issues

Provide assistance to all locations in logging ticket procedures. Assist Managers in conducting workflow audits of management systems as needed

Provide daily local support and troubleshooting of enterprise systems as they impact end users

Learn and understand the network platform to provide support as needed

Maintain knowledge of new technologies, changes in system usage and application requirements

Learn and understand phone hardware and software setup of local VOIP system

Request and deploy new IT equipment as needed within HUB’s required parameters

Understand and provide assistance for the use of exiting multifunction copying, scanning and printing equipment

Participate in the evaluation , testing and installation of new and existing applications

Provide backup support for Helpdesk

Escalate tickets as needed to HUBint and follow up with the service providers

Work closely with local department managers to improve how IT supports and enhances the business

Maintain all attributes of computers, monitors, printing devices, phones, cellular, tablets, network infrastructure and switch hardware

Support M&A integrations

You’re Great At

Ideally, you’ll be well versed in sales, marketing training and development, with excellent verbal and written communications. You should also have at least 5+ years of office IT management experience and strong organization, project management, oral and written communication skills. You will have excellent phone skills and be able to handle a range of concurrent activities.

Here’s What We Can Offer

At HUB we are committed to providing a diverse and challenging work environment encouraging critical thinking, problem-solving and project management. Our teams thrive on acollaborative environmentwhile embracing and celebrating individual achievements.

We offer competitive pay and an excellent benefits package, including medical, dental, vision and 401k with employer matching. We all strive for a healthy work life balance, so we offer paid holidays and a generous paid time off policy.

Still Interested?

Take the first step towards a rewarding career and future with HUB, we want to hear from you! Apply today!

Department Information Technology

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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