University of West Georgia Hiring for Graduate Assistant for eCampus Student Services Prospect Outreach at UWG Recruiting Location Full Time

Job Title: Graduate Assistant for eCampus Student Services Prospect Outreach
Location: UWG Recruiting Location
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 274174
About Us

Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation.Nestled among the pines on a picturesque 645 acres is the University of West Georgia- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 13,000 students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University’s mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.

Living in Carrollton, “The City of Dreams,” offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.

At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.

The city embraces the University’s students, faculty, and staff, and welcomes the diversity UWG brings to the community.

Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.

Job Summary

The ideal candidate for this position is an organized, process-oriented, self-starting, and exceptional communicator who is capable of completing responsibilities with minimal direction. Prior experience working in customer service and/or sales, as well as working with utilizing data reporting platforms, such as Salesforce or Slate, is preferred. The eCampus Student Services Prospect Outreach Graduate Assistant will work closely with the Prospect Support Manager to drive enrollment efforts in eCampus programs. This position will be primarily responsible for administering outreach via phone and text to prospective students from a variety of backgrounds with a variety of educational and professional goals. The primary goal of this outreach is to:
Ensure prospective and newly admitted students are aware of important dates, deadlines, policies, and procedures that impact student and institutional success outcomes.
Identify student needs and provide timely and accurate assistance or direct the student to appropriate resources in a professional manner.
Escalate student issues or concerns as needed to staff or faculty members in a professional manner.

• 80% – Providing enrollment support to eCampus/eMajor prospective/new students to 23 institutions across 7 program disciplines through telephone and text outreach to drive enrollment increases of 3%
• 10% – Alongside the Prospect Support Manager, assess outreach efforts for improvements to reach rates and outreach methods
• 5% support to eCore/eMajor current students as part of the department-wide Student Success Team model
• 5% other outreach requests as needed

Additionally, this role will provide as-needed support to current and prospective eCore and eMajor students and additional support for ongoing projects in alignment with a broad variety of relevant eCampus Administrative & Student Services team goals and objectives.

Required Qualifications

To be eligible for an assistantship, students must meet the following criteria.

• Students admitted provisionally to a program are not eligible for an assistantship.
• Earned a Bachelor¿s degree.
• Have applied for and been accepted to a graduate degree program of study at UWG.
• Be enrolled as a full-time student in a graduate program of study.
• Have maintained a 3.0 GPA in previous and current graduate course work.
• Meet the requirements to be eligible for employment in the US.
• Excellent organizational skills
• Experience working in student databases
• Exceptional communication skills
• Self-starter
• Proficient in Microsoft platforms, especially Excel/Google Sheets

Preferred Qualifications

• Online class experience

Knowledge, Skills, & Abilities

This position will require sitting for the duration of their shift to call prospective students.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

The University of West Georgia is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University of West Georgia to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50)