CIOX Health Hiring for Customer Experience Representative – Retrieval at Alpharetta, GA  Full Time

Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer…

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Customer Experience Team is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

What we need…

Ciox Health’s Customer Experience Representative – Retrieval, will interact with Record HUB customers by addressing inquiries, resolving issues or complaints as well as educating customers.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries in a high call volume, fast-paced environment.
• Interacts with customers via telephone, email, and online chat providing customer service to Record Hub customers by answering complex product related questions, resolving issues, and educating customers.
• Investigate and solve product and service complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process
• Performs other related duties as assigned

• Excellent communication skills including active listening.
• Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Critical thinking and strong problem-solving skills
• Proficient computer skills with the ability to learn new software and tools.
• Proficient in working with ticketing systems

Education and Experience:

• High school diploma, general education degree, or equivalent.
• 3 or more years of Customer service experience required
• Experience using Call Center Phone systems like Ring Central
• 1 or more year of experience in a call center environment.
• Data entry/Typing skills of 30 WPM

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.