Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.
Job Title |
Manager, Digital Customer Experience |
Department |
Member Engagement |
Manager Title |
Director, Digital Experience |
Direct Reports |
Experience Design |
Requisition # |
24270 |
Exemption Status |
Exempt |
Pay and Benefits |
Estimated hiring range $107,910 – $130,570/year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits |
Posting Notes |
This is a fully remote role but must reside in one of the listed nine states. |
Job Summary
The Manager, Digital Customer Experience (DCX) is part of the Customer Experience (CX) Department within Operations. This role is responsible for strategic planning, implementation and portfolio management functions that elevate the digital customer experience. Omnichannel digital engagement includes mobile, self-service portals, SMS text, chat, artificial intelligence, relationship management tools, digital health literacy program, and others. The role facilitates DCX vision alignment and delivery across multiple lines of business and teams (e.g., customer experience, product/information services, business operations, provider management, marketing, etc.).
Essential Responsibilities
Strategic Planning and Analytics
Program Development, Governance, and Leadership
Portfolio Management
Business Operations
Continuous Improvement
Employee Supervision
Organizational Responsibilities
Experience and/or Education
Required
Preferred
Knowledge, Skills and Abilities Required
Knowledge
Skills and Abilities
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.
Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.
#LI-Remote
Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.
Veterans are strongly encouraged to apply.
We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
Visa sponsorship is not available at this time.
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We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
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