UNC Charlotte Employees Only
Employment Type:
Permanent – Full-time
Hours per week:
40
Months per year:
12
Position Number:
000557
NC Salary Grade Equivalency:
GN06
Classification Title:
Administrative Support Specialist – Journey
Working Title:
Administrative Support Specialist
Salary Range:
$35,608 – $42,500
Anticipate Hiring Range:
$35,608 – $41,000
FLSA Status:
Non Exempt
Division:
Business Affairs
Department:
Business Services (Adm)
Work Unit:
Mail Services
Work Schedule:
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position:
Clearly advise customers on mailing options/solutions, tracking and passport procedures and inquiries. Process Passport applications securely handling sensitive and confidential information. Schedule Passport Appointments utilizing Once Hub scheduling software. Manage student worker and assignments. Answer telephone and and manage the Departments generic email providing information to students, faculty and staff, parents and vendors. Ensure all windows, doors, and safes are secure at end of day. Responsibilities include sorting and scanning incoming packages. Assigning mail and packages to students using the arrival tracking system and properly routing to lockers and mailroom. Obtaining signatures and distributing packages to students and faculty and staff. Manage all accountable mail distributed to carriers. Utilize software systems to research discrepancies, tracking and answer questions. Generate reports from multiple systems and reconcile stamps, cash, credit card and 49er card daily. Input data into database and manage for benchmarking/dashboard daily. Process invoices for Departmental billing to accounts. Window Clerk duties include selling postage stamps, shipping supplies and money orders utilizing multiple software systems simultaneously. Troubleshoot all equipment and software systems. Assist in other areas of Department as needed. Remain knowledgeable and up to date of all University polices and how they apply to the following policies and procedures: Department of State, United States Postal Service, North American Money Order. Market all products and services. Anticipate potential problems, determine cause and provide solutions. Servicing a very diverse community, employee must be able to adjust communication style in order to advise customers on products and services, mailing regulations, departmental billing, tracking, and Passport processes and requirements. Must possess the ability to remain professional and calm when assisting irate customers and handling complex situations. Train new employees and federal work study students. Utilize University State Vehicles to deliver departmental mail. Complete all mandatory training and maintain annual Passport certification.
Minimum Education/Experience:
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties:
Other Work Responsibilities:
Departmental Preferred Experience, Skills, Training/Education:
Necessary Licenses or Certifications:
Work Location:
Student Union – Union Station
Posting date:
05/01/2024
Closing date:
05/08/2024
Proposed Hire Date:
05/20/2024
Special Notes to Applicants:
This position is for UNC Charlotte Permanent employees only.
* Please do not apply for this position if you are not a current UNC Charlotte Permanent employee. Your application will not be considered.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist may be subject to a criminal background check and/or motor vehicle report.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your resume.
These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
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