California Institute of Advanced Management (CIAM) Looking for Graduate Admissions Recruiter/Designated School Official (DSO) Full Time

The California Institute of Advanced Management (CIAM) is a nonprofit graduate university that produces socially responsible and globally
oriented business leaders who will make positive changes in their communities. CIAM values and promotes a culture respecting ethics,
integrity, and the fulfillment of duty to our constituents, employees, and society. These are values that flow directly from the wisdom and
philosophy of Peter F. Drucker.

Additionally, CIAM’s Annual Safety and Security Report 2018-2020 report is available to you.
This report is required by federal law and contains policy statements and crime statistics for the school. The policy statements address the
school’s policies, procedures and programs concerning safety and security, for example, policies for responding to emergency
situations and sexual offenses. Three years’ worth of statistics are included for certain types of crimes that were reported to have
occurred on campus, in or on off-campus buildings or property owned or controlled by the school and on public property within or immediately
adjacent to the campus. This report is available online at http://ciam.edu/new/campus-safety . You may also request a paper copy from the Student Services/ Title IX office.

Job Summary:

The Admissions Specialist/Designated School Official (DSO) is responsible for the recruiting,
advising, and admitting of prospective students. The Specialist is the prospective student’s first personal interaction with the
university. Duties may include enrollment services, new student recruitment, community outreach, public information, and program-specific
promotional events. This position requires a high-level of energy to manage the workload, the ability to learn new things quickly, work
independently with limited structure, and interacting with and counseling prospective students. Must be a comfortable public speaker and a
strong proponent of Management as a Liberal Art.

The regular hours for this position are 8 am to 5 pm, Monday to Friday. Some evening
and weekend work will be required, including local travel. These hours may vary due to needs of the university or department.

ESSENTIAL RESPONSIBILITIES

• Reflect and promote the mission, vision, and identity of the university.

• Recruits prospective students through group presentations, college fairs, personal interviews, campus tours, phone contacts and
written correspondence.

Serves as the primary point of contact and customer service representative to prospective students/applicants
providing consistent, accurate and timely information via phone, email, mail correspondence and assists with overcoming objections.

• Schedule, promote and lead individual and group information meetings (i.e. information sessions, graduate fairs, transfer fairs,
tabling sessions, group tours, university visits)

• Serves as an additional point of contact when prospective students are
unresponsive or want to withdraw.• Document all activity in the database management system in a timely and accurate manner.

• Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow.

• Maintains regular contacts
with every student on assigned roster to assist with completion of the application process via phone calls and emails to applied, accepted,
and confirmed students.

• Assists with training on a variety of topics including admissions, financial aid, overcoming
objections etc. that lead to increasing start rate and boosting enrollment.

• Meets and exceeds identified enrollment goals to
include inquiry to applicant, applicant to accepted and accepted to enrolled yield goals which directly relate to tuition revenue generation
and impact the financial health of the university.

• Provide superior customer service when interacting with prospective
students on the phone, in writing, by email and/or in person.

• Secure new inquiries by directly asking phone and in-person
contacts about referrals of others to contact that may be interested in programs offered.

• Meet admissions department daily,
weekly, and quarterly productivity goals, i.e. phone calls, e-mails, applications, interviews, etc.

• Perform preliminary
evaluation of unofficial transcripts.

• Secure all necessary materials for each applicant’s admissions and provide to Admissions
Selection Committee as needed following the school’s rolling admissions cycle.

• Participate on university-wide committees as
requested and engage others in enrollment initiatives.

• Create and nurture external community and professional
relationships.

• Provide continuous evaluation of processes and procedures at the end of each intake cycle with results being
used to improve area operations, efficiency and service to both internal and external customers.

• Serves as the Designated
School Official (DSO-F1) for international students, maintaining the Student Exchange Visitor Information System (SEVIS) and all related
certification requirements for students.

• Some weekend and weeknight hours during class sessions required.

•
Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree required. Experience in
admissions, recruitment, education, public relations or marketing preferred.

• Excellent experience in customer relations and
service administration required.

• Ability to professionally represent CIAM in a variety of situations.

• Strong
oral and written communication skills.

• Strong collaborative and team-oriented interpersonal skills.

•
Detail-oriented, accurate, organized, and efficient. Ability to work independently, handle large volumes of work, and multi-task with
interruptions.

• Ability to handle information in a confidential and professional manner.

• Demonstrated computer
proficiency in Microsoft Office. Experience with CRM (such as SalesForce) preferred.

• As a requirement for hire, the insurance
company may require that you possess a valid driver’s license, auto insurance card and that you can meet the mandated criteria for
obtaining CIAM driver authorization.

Benefits Summary

Salary will be commensurate with experience and
internal equity. Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent
children, a 401K retirement plan, and a personal time off (PTO) plan. Employment is contingent upon successful completion and clearance of a
background check and employment verification.

Salary Range: $50,000-$52,700/yr.

I. Policy and Definition
The California Institute of Advanced Management (hereinafter referred to as “CIAM” or the “University”) considers itself a diverse community that values inclusion, tolerance, and diversity in its members, and recognizes that each individual contributes through their wide range of experiences, perspectives, and their unique skills and talents to the learning community. CIAM is dedicated to educating the whole person, to professional formation, and to empowering leaders for a just and humane world. CIAM is committed to achieving excellence as an independent graduate University in academic quality and service to society.
CIAM has determined that emphasizing diversity as a matter of institutional policy is an integral component of educational excellence. Students learn better in a diverse educational environment, and they are better prepared to become active participants in our pluralistic, democratic society once they leave such a setting. Achieving and engaging diversity among students, faculty and staff is a cornerstone of CIAM’s institutional policy.
Consistent with this academic judgment, CIAM shall continue to recruit, admit, retain, staff, faculty, and graduate students who meet CIAM’s requirements for academic success and who bring to CIAM a variety of talents, backgrounds, experiences, and personal characteristics, including but not limited to race; gender; ethnicity; religion; socio-economic background; and geographic origin. The means of achieving and promoting this diversity shall remain flexible, and the manner in which race, ethnicity, and gender are to be considered shall meet standards evolving in federal and state law.
CIAM’s measure of what constitutes a diverse student body may, and should, change. Accordingly, to achieve its educational goals, CIAM has rejected selection processes for admission and for other academic programs that do not permit individualized assessments. Instead, CIAM engages in holistic processes that evaluate each student as an individual, using a number of criteria to identify those who can best contribute to, and benefit from, membership in the academic community and its various programs.

II. Educational Benefits of a Diverse Community
CIAM expects the impact of a diverse community on academic and co-curricular programming to be beneficial to our students, the institution, and the environment in which they both function. CIAM inspires students to learn, lead and serve in a diverse and changing world. Opinions rendered by a diverse community further CIAM’s educational goals by challenging traditional educational practices and arrangements, and by contributing new perspectives to the curriculum and other scholarly pursuits. CIAM believes that classes of students from diverse backgrounds, taught by faculty of varied backgrounds, results in a richer and better educational experience, creativity and innovation. Ultimately, CIAM graduates will have a significant impact on businesses for generations to come. CIAM must create a learning environment enriched by diversity on campus so that students will be prepared for professional careers, positions of leadership, and for successful and productive participation in a global economy.
CIAM recognizes that diversity’s positive effects do not automatically accrue from a simple focus on numerical representations of various populations within our community. Rather, diversity produces benefits through thoughtfully structured policies and programs designed to support and facilitate interaction among students as part of the academic and co-curricular experience. These include outreach and enrichment; recruitment; scholarships; diversity course requirements; programs designed to improve retention; and to cultivate a learning environment, in and out of the classroom, which enhance the individual and collective experiences of the campus community.