Process Manager, Release/Change
University of California Los Angeles
Requisition Number: 40792
Salary: $123,685-$141,711 annually
Position Description:
The Customer Success department proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Acts as the “front door” for ITS providing tiered support to handle the majority of common IT user needs including software, endpoint, and access inquiries. Provides service management expertise and program design including incident management, problem management, change management, asset management and inventory control, and knowledge management grounded in ITIL principles. Enables service excellence and a spirit of continuous improvement monitoring key performance factors such as customer satisfaction and customer service throughput and implementing process improvement.
The ITSM team manages the end-to-end framework, processes, and standards for delivery of IT services to customers. This includes oversight of the processes and activities needed to design, create, deliver, and support IT services, consistently improving customer experience and enabling UCLA to deliver on its academic mission.
The Process Manager, Release/Change will be responsible for establishing, enhancing, and maintaining best-in-class processes for both change and release management, in accordance with ITIL principles. This role’s primary responsibility is to design and implement effective and efficient processes that enable UCLA ITS to manage changes and releases across campus in a controlled and standardized manner. In this role, the Process Manager, Release/Change will be the subject matter expert responsible for aligning these processes with organizational strategy and goals, ensuring that all changes and releases are managed with minimal disruption to IT services, and that they deliver maximum value to the organization. The Process Manager, Release/Change will collaborate with service owners and other process managers to ensure effective operation of IT services. This Process Manager will monitor and report on process performance and identify opportunities for continuous improvement. This individual will support stakeholder training and functional documentation of processes.
The Process Manager, Release/Change will positively impact UCLA’s operations and culture by enabling University stakeholders to effectively access and leverage technology and IT services in support of the institution’s academic mission. This team member will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA’s vision while modeling UCLA’s culture and values.
Special Instructions:
This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).
The anticipated pay range for this position is $123,685 – $141,711, annually; salary is dependent upon the skills and experience of the selected finalist.
NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.
For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=89807
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
Copyright ©2022 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-703403e9793257489041d32d0e7235ec
Job Details Job Details Job Location: Main Campus – Edmond, OK Position Type: Staff Salary Range: $51,500.00 – $55,000.00 Salary/year...
Apply For This JobApplications Accepted FromPublic: Open to the public , University Wide, Planning Unit, AFSCME 3200 University Wide Special Instructions to Applicants...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job Position: CTE Applied Matematics Teacher, Tenino High School Opening Date: December 10, 2022 Closing...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Are you looking for a change? We have a beautiful location, wonderful families, and a...
Apply For This JobJob Details Administrative Specialist V, Huntsville Center Salary: Job Type: Full-Time Job Number: FY2300378 Location: Huntsville Center – Huntsville, TX...
Apply For This JobJob Details Provide leadership in the creative, fiscal, and operational management of the Roy H. Park School of Communications’ student-powered...
Apply For This Job