ID | 2023-118382 | Line of Business | Equus Workforce Solutions | Position Type | Full-Time |
Our Company
Equus Workforce Solutions
Overview
As a Call Center Customer Service Representative, you will answer inbound inquiries from clients in a fast-paced team environment, determine needs and eligibility for a variety of benefit and training programs, and make outbound follow up calls to inquiries as necessary.
Responsibilities
Qualifications
Education
Qualifications
Travel Requirements
Work Environment And Physical Demands
About our Line of Business
Additional Job Information
Essential Job Responsibilities:
Additional Requirements:
Additional Information:
* Ensures the Resource Room is well stocked and maintains a professional appearance * Reviews eligibility documents with job seekers * Conducts group orientation sessions with job seekers * Assists with front desk coverage for breaks, lunches, and time off * Assist with regular scanning and other scanning jobs as necessary * Greet clients, visitors, etc. in a professional manner * Directs customers to appropriate areas and services * Return any voicemail messages left after hours within 24 hours of receipt * May perform client outreach duties * Ensures Customer Tracking tool is utilized and data entry is entered timely and with accuracy * Good grammar, spelling and typing skills * Strong interpersonal skills and the ability to communicate clearly and professionally * The ability to maintain confidentiality is a must * Must have a valid Texas Driver’s License with a clean driving record * Must have valid vehicle insurance and be listed as an insured driver * Must have reliable transportation and be willing to travel for work related reasons as needed * At least three years of customer service experience with strong communications skills, as well as experience working in a high-volume work environment * Works well under pressure and within a team concept * Assist with RESEA orientations and RESEA case management * Bilingual a plus * Other duties as assigned
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