This position is a direct hire through University Gear Shop (UGS). To apply, please send email and 4 references (name,
company, title, phone number and email address for each of the references) to [email protected].
UNIVERSITY GEAR SHOP
Job Title:
South Arkansas College Gear Shop Store Manager
Department: University Gear Shop
Location: El
Dorado, AR
Reports to: VP of Retail Operations
Position Summary: The Store Manager at South
Arkansas College Gear Shop will oversee all aspects of the retail store and is responsible for supervising daily activities, ensuring
overall store performance sales goals and profitability are met, and supervising a customer focused part-time sales team. In this role
you’ll set the standard of success and develop operational action plans, manage store inventory and cash flow, and work with students,
staff, faculty, and alumni to fulfill their product needs. Additionally, you will seek daily to implement and execute the mission of UGS:
Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.
Essential Duties and Responsibilities:
In-store Selling Effectiveness:
Direct Selling Effectiveness:
· Build relationships with campus department and
organization leads and promote our ability to provide unique branded merchandise for events, projects and groups.
· Work with
support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers,
keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations
· Work with support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product,
pricing, and shipping details are accurately represented
· Work with support team and customers to approve virtual samples
· Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication,
and mitigation of future potential problems
· Work with support team to assure timely invoicing of direct customers
Build High Performing Teams:
· Provide ongoing team leadership and
coaching; lead periodic team meetings, one-on-one staff meetings, yearly performance reviews
Operational Excellence:
Community Outreach:
· Weekly outreach to departments, faculty, administration,
student groups and other auxiliary services for the purpose of building trustworthy relationships
· Monthly
meeting/communication with UGS contract administrator
· Implement all additional services and programs that pertain to
community involvement
· Be present and available for as many community activities and events as possible
·
Establish an Advisory Committee that meets four times a year for the purpose of understanding branded needs and measure the success of past
performance
Knowledge and Experience:
· 5+ years’ retail store management, customer service
and/or merchandising experience
· 5+ years’ experience staffing and leading a high performing, customer focused retail
sales team
· Apple certification may be required
· Demonstrated technical expertise in point-of-sale systems and
troubleshooting POS issues
· Broad range of product knowledge including apparel, hardgoods and tech accessories a plus
· Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams
· Proficiency with
mobile hardware technology
· Experience with shipping software a plus
Core Competencies:
· Ability to lead and coach individuals and teams, give constructive feedback, and motivate others to be high performers
· Consultative customer service through active listening and interpersonal communication
· Proven ability to drive
sales results
· Ability to think critically, problem solve and use sound judgment
· Willingness to learn and
embrace new procedures and new technologies
· Willingness to be flexible with time and adjust to a fast-paced and
ever-changing work environment
· Detail oriented with proven organizational skills
· Ability to work
independently and collectively with the team and across multiple entities (vendors, partners, corporate teams)
· Strong
self-motivation toward the achievement of strategic and tactical goals
· High sense of urgency and willingness to take
initiative
· Positive and professional demeanor with the ability to remain calm in high pressure situations
·
Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without
reasonable accommodation
Education and Training:
Bachelor’s degree or equivalent experience in related
field preferred.
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