El Camino College
Student Success Coordinator (MANA Program)
Req:
C2223-159
Division: Student Equity and Achievement
Close Date: WEDNESDAY, JULY 19, 2023 AT
3:00PM
Complete job description and application available online at:
https://elcamino.igreentree.com/css_classified
**This position is contingent upon available categorical
funding**
Under the direction of the Student Equity and Achievement Director, the MANA Student Success Coordinator
initiates, develops, maintains and disseminates specialized information; interacts with faculty, staff, and community agents; monitors,
develops, implements specific assigned duties related to the area assigned; leads, trains, coordinates and provides work direction to
subordinate personnel; provides input in the evaluation of program effectiveness.
REPRESENTATIVE DUTIES
Oversees day-to-day office operations, administrative functions, program activities, and student services offered through a student
success program. Hires temporary workers including students and/or volunteers, as needed, to support operations. Provides leadership,
guidance, and supervision to temporary workers and other personnel working within the program. Develops work schedules and provides training
in the delivery of services and activities. Writes performance evaluations and sets goals and work expectations. Advises supervisor on
operational, administrative, personnel, and budgetary matters as needed.
Interviews individual students and reviews student data to
determine program eligibility. Interprets, applies, and explains rules, regulations, requirements, and restrictions which may be sensitive,
confidential, or complex in nature. Accepts or denies admittance into program providing alternatives or referrals as appropriate. Maintains
detailed notes on all student interactions.
Reviews early alerts and student files regularly to ensure eligibility is maintained
within program-defined requirements. Analyzes academic progress to confirm if proceeding in accordance with student education plans.
Determines if additional support or resources are needed. Intervenes as necessary to connect students with specific staff, faculty, or
departments to ensure academic success and continued enrollment.
Performs a wide range of administrative duties to ensure student and
program reports, records, and other materials are complete and accurately maintained according to relevant policies, procedures, laws, and
regulations. Compiles data from various sources and updates District, program, and other databases/systems to track student cohorts,
demographics, budget expenditures, and other program-related information. Adheres to budget guidelines and analyzes funding allocations for
cost effectiveness and alignment with program services. Prepares reports for internal and external use. Completes and submits required
administrative paperwork in a timely manner.
Participates in the development, implementation, and updating of program policies and
procedures. Reviews and revises in-take processes, onboarding procedures, and other program-related workflows, as needed, to ensure program
compliance. Develops forms, flow charts, and system requirements.
Advises current and prospective students on an individual or group
basis within a specific student success program. Advises on matters concerning admissions, financial aid, registration, program eligibility,
program benefits, development opportunities, career pathways, academic majors, and transfer requirements.
Evaluates student problems
and provides referrals to appropriate student service offices for further assistance. Liaises with other District offices, faculty, and/or
external contacts (i.e., business leaders, social service agencies, community resource centers, educational institutions, etc.) to
facilitate and expedite problem resolution.
Assesses the needs of students within a specific success program. Researches, plans,
coordinates, and/or leads student programs, services, workshops, meetings, and outreach events to address student needs.
Maintains
regular contact with District and external agency representatives involved with individual program participants or student cohorts.
Communicates regularly with students regarding pertinent program and College information. Meets with counselors to provide case management
updates.
May assists with the development or maintenance of grants. Assists in gathering and sending information to the director
overseeing the grant. Submits reports internally and/or externally to ensure compliance with grant guidelines.
Promotes a student
success program through the design and development of informational or promotional materials in collaboration with other District offices to
publicize program services and events. Prepares or updates program website, bulletins, newsletters, handbooks, policy guides, fact sheets,
brochures, etc. May coordinate the production of materials by outside vendors.
Participates in committees and task forces related to
program-specific or student service issues. Works on committee-assigned projects individually or collaboratively with others. Facilitates
collaborative meetings with District and external partners to share program updates, discuss best practices and advance student success.
Participates in the development and administration of Service Area Outcomes (SAOs). May provide program budget projections, financial
variances, historical data, and other pertinent information as needed to develop SAOs and budget requests.
Maintains currency on
policies, procedures, and regulations pertaining to and affecting student success programs in addition to other related areas (i.e.,
admissions, financial aid, registration, articulation agreements, course and degree requirements, graduation requirements, petitions, other
student services, etc.)
Serves as a Campus Security Authority (CSA) for Clery Act reporting requirements. Maintains up-to-date
certification for CSA status.
Performs other related duties as assigned or requested.
JOB QUALIFICATIONS
Education and Experience:
Bachelor’s degree in social work, psychology, sociology or closely related field and
three (3) years of progressively responsible work in student services or related student success program.
DESIRED
QUALIFICATIONS
Experience utilizing technology to deliver student support services
Experience with program reporting
and assessment.
Demonstrated commitment to equity, diversity, and inclusion.
Experience working with disproportionately
impacted populations in higher education
Knowledge of program management and development procedures
Knowledge of budgeting,
bookkeeping and reporting
Experience utilizing technology to deliver student support services
Ability to work with diversity
and multi-disciplinary teams
Excellent time-management and organizational skills
Outstanding verbal and written communication
skills
Detail-oriented and efficient
OTHER QUALIFICATIONS
Knowledge/Areas of
Expertise:
Demonstrated experience and commitment to equity, diversity, and inclusion.
Experienced in providing
effective guidance, assistance, advisement and services to students.
Experienced in advanced participant tracking and report writing
methods and techniques.
Experienced in assisting students from multicultural, multiethnic, and underserved populations.
Experienced in using tact, patience, and courteousness in dealing with sensitive situations.
Knowledge of college services and/or
community resources available to students.
Knowledge of research methods and techniques.
Knowledge of statistical record
keeping.
Knowledge of laws, rules, regulations involved in assigned activities.
Abilities/Skills:
Ability to communicate clearly and effectively, both orally and in writing.
Ability to develop and maintain complex budgets.
Ability to make appropriate referrals to District or community services.
Ability to organize, evaluate, and compile data for
various governmental agencies.
Ability to design, develop and revise policies, administrative procedures, forms, and manuals.
Ability to establish and maintain cooperative and effective working relationships with others.
Ability to plan and organize work
for self and others.
Ability to meet schedules and time lines.
Ability to analyze situations accurately and adopt an effective
course of action.
Ability to organize, set priorities, and exercise sound judgment within areas of responsibility.
Ability to
organize and maintain confidential student and program reports, records, and files.
Ability to learn department and program
objectives and goals.
Ability to exercise discretion and confidentiality when interacting with others, as appropriate.
WORKING CONDITIONS
Office setting.
Extensive computer/data entry work.
Extensive hours exchanging
information in-person, on the telephone, and via email.
Extended periods of standing and/or sitting.
High volume of telephone
usage.
CLOSING DATE: WEDNESDAY, JULY 19, 2023 AT 3:00PM
SALARY: Starting salary is $6,350
per month. Generally, new employees start at the first step on the salary schedule. Advanced salary placement may be considered on a
case-by-case basis. Salary increases are granted on the first day of the month following each year of service, until Step F is reached
($8,165 monthly).
Employees contribute 8% of their earnings toward the Public Employees Retirement System (PERS).
CONDITIONS
OF EMPLOYMENT
This is a full-time, twelve-month position subject to a probationary period. The standard work week is 40 hours of
scheduled duty per week of not more than five consecutive work days, in-person Monday through Friday, 8:00am – 5:00pm. Schedule may vary to
include hours outside of the normal work schedule and weekends depending on operational need.
**This position is contingent upon
available categorical funding**
Offer and acceptance of employment is subject to verification of all information provided on the
employment application, credential(s), and transcripts. Candidates selected for employment must agree to be fingerprinted, submit
Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United
States, and present a valid Social Security card upon hire.
ADA ACCOMMODATIONS
Applicants with disabilities
requiring special accommodations must contact the ADA Compliance Officer at least five (5) working days prior to the final filing date: ADA
Job Applicant Accommodation Request (maxient.com)
BENEFIT HIGHLIGHTS
Health, Life, Dental and Vision
Insurance
The College provides a diversified insured benefit program for all full-time employees, including medical, dental,
vision and life insurance. Dependent medical, dental, and vision insurance is available, toward which both the College and the employee
contribute.
Sick Leave and Disability
Paid sick leave is granted equal to one day for each month of service.
Sick leave days may be accumulated indefinitely. Rather than State Disability Insurance.
Retirement
Full-time
employees contribute a percentage of their regular salary to the Public Employees Retirement System (PERS) and Social Security. Previous
employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.
Summer Work Hours
During the summer, employees work eight 32-hour work weeks with full pay.
TO
APPLY
An applicant must submit the following by the closing date:
Online application:
http://www.elcamino.edu/jobs
Cover letter describing how applicant meets the qualifications.
Resume including educational
background, professional experience, and related personal development and accomplishments.
Pertinent transcripts as stated in the
required qualifications. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees
awarded to be acceptable.) Multiple page transcripts must be loaded as ONE PDF document.
Foreign Transcripts: Transcripts issued
outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript
evaluation service verifying the degree equivalency to that of an accredited institution within the USA. For information on transcript
evaluation services, please visit: http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf.
IMPORTANT NOTE: Documents submitted or
uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position you apply
for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive
consideration. You may check the status of your application online.
If you need assistance you may call 310-660-3593 Ext. 3807
between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday or by email at [email protected].
Due to the large volume of calls
received on closing dates, we highly recommend that you do not wait until the last day to apply so that we may assist you with questions or
technical matters that may arise. Give yourself sufficient time to complete the profile, which may take 45 minutes or more. Positions close
promptly at 3:00 p.m. PST (pacific standard time).
JEANNE CLERY ACT COMPLIANT
In accordance with the Jeanne Clery Disclosure
of Campus Security Policy and Campus Crime Statistics Act, El Camino College has published Annual Security Reports and all required
statistical data, which can be found on the Police Department webpage at www.elcamino.edu/about/depts/police/cleryact/index.aspx. These
publications include Clery crime statistics for the previous three years relevant to El Camino College classes and activities, in addition
to institutional policies concerning campus safety and security. The information is also available in printed form in the lobby of the
Police Department and in select locations on campus. Upon request, the Campus Police Department can provide or mail out copies of this
publication. Contact them at 310-660-3100.
EL CAMINO COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER
The El Camino Community College
District is committed to providing an educational and employment environment in which no person is subjected to discrimination on the basis
of actual or perceived race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental or physical), sex, gender
(including pregnancy and childbirth), sexual orientation, gender identity, gender expression, medical condition, genetic information,
marital status, military and veteran status, or retaliation; or on any other basis as required by state and federal law.
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