: IT Support Services Technician (03BNH)US-FL-Melbourne
IT Support Services Technician
At Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The IT Support Technician’s role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting and providing assistance to resolve customer issues. The IT Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for escalating the issues that are outside of their area of competency and is responsible for following up on the issue until it has been resolved. The IT Support Technicians are the primary source for end user support.
The IT Support Technician follows documented work instructions to accommodate customer requests, including creation and administration of IDs that provide access to various internal and external systems.
The IT Support Technician completes other tasks as assigned by IT Manager.
During a Typical Day, You’ll
What You Bring to the Role
What You Can Expect
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Company Description Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious...
Apply For This JobJob Description Position Description: The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Field Technician Houston, TX – Airport – onsite 100% 3-month contract (will extended every 3...
Apply For This JobAbout the Department At Novo Nordisk, we want to make a difference. For more than 100 years, we have led...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Position: IT Helpdesk Location :Remote Type: Long Term Contract Responsibilities: Technical Support function – Should...
Apply For This JobAbout the Department The Diabetes Sales Team leads the US sales efforts for Novo Nordisk’s robust cardiometabolic product portfolio, which...
Apply For This Job