This individual will lead the Network Infrastructure Desktop Services team, where they will be responsible for monitoring and maintaining all levels of IT assets for a medium-sized multiple-site organization. As a team lead, they will oversee the activities of all the helpdesk team members to ensure the delivery of excellent customer service. This individual will have solid IT troubleshooting and repair abilities while also understanding the importance of customer service. They will be able to work well in a small team of IT professionals and continue to deliver excellent IT support to our employees across multiple sites.
Responsibilities:
Qualifications:
Education: Associate’s degree in Computer Science, Information Technologies, or another applicable field with a minimum of 3 years of relevant work experience. Certifications in a relevant field (CCENT, Network+, CCNA) and a minimum of 5 years of relevant experience may be considered instead of a degree.
Experience: Requires a minimum of three years of relevant experience.
Candidate must have demonstrable knowledge/experience in:
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