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ASCO Equipment Hiring for IT Support Representative Job at Little Elm, TX Full Time
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Reasons to Join Team ASCO:
Extensive Benefits unparalleled in our industry:
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
At ASCO our attitude is “We’re On It” -Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built 60 years ago to be a blessing in the lives who depend on us. So, you better believe we’re on it.
ASCO Equipment is looking to hire an IT Support. Representative in the Little Elm, Texas area. The IT Support Representative position will be responsible for providing support to employees on IT assets, systems, and processes. This role will be located at our Little Elm facility and will be responsible for timely resolution of tickets and a positive experience for fellow employees who log those tickets. The position will be responsible for tickets from throughout the company but will provide support for North Texas locations in person, which could require limited, infrequent travel.
List of Essential Functions
- Takes ownership of and provides resolution to support tickets.
- Ensures that fellow employees receive excellent and consistent service.
- Prioritizes support incidents and conducts system troubleshooting in a timely manner.
- Partners with remote IT team members to solve complex issues
- Continuously learns processes, applications, and asset features to deliver the most appropriate/relevant resolutions.
- Maintains composure while working with team members to resolve escalated issues and takes appropriate action to prevent recurrence.
- Works independently as part of a geographically separated IT team, but also works with local management in North Texas
Requirements
- Bachelor’s degree in a relevant field (preferred)
Experience in
- Computers, networks, and printers
- Diagnostic support
- Demonstrable leadership skills with a small group or team
- Call center environment (preferred)
- Knowledge
- Knowledge of support ticketing systems
Skills
- Good mediation skills
- Effective verbal and written communication
- Excellent organizational and individual productivity skills
- Critical thinking, analytical capabilities and problem solving
- Effective team player and ability to work as part of a remote team
- Strong interpersonal skills
Reasons to Join Team ASCO:
Our Vision: To be a blessing to those we serve
Core Values: Honor God, Develop People, Pursue Excellence, and Grow Profitability
Extensive Benefits unparalleled in our industry:
100% Paid Health Insurance
401K + Profit Sharing
ASCO Children’s Education Program-Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education
Paid Holidays + More!
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
