Educational Requirements: High school graduate or equivalent.
Prior Experience:
Required: Two years experience in an office environment. Customer service and data entry experience preferred.
Skills Required: Basic PC skills including data entry, Microsoft Office Suite, and spreadsheets. A good telephone manner and the ability to understand and work with schematic drawings. Strong math skills and aptitude. Must be capable of maintaining a positive attitude under stress. Knowledge of or ability to learn ERP and CRM software.
Duties: Processes sales orders, change orders, customer returns, and expedite requests received from customer, inside sales personnel, or sales representatives. Prepares pricing quotations for existing units and spare parts. Edits orders received for correct price, part numbers, etc. Informs customers of unit prices, discounts, shipping or other charges, shipping or delivery dates, anticipated delays, and any additional information needed by customer. May ascertain customer credit rating. Works closely with other Sales Administrators to develop cross functional capability and contributes to the development of a team approach. Performs clerical support functions for Sales Engineers. Position has as its primary focus the development of an excellent business relationship with customers. Interfaces with other Company departments, such as Production Control and Shipping, as needed. Prepares reports and special projects as directed. Provides sales leads and other feedback garnered from customer contact to appropriate sales personnel. Performs other duties as directed.
Job Type: Full-time
Pay: $18.00 – $25.00 per hour
Schedule:
Education:
Work Location: One location
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