WOOD GROUP PRATT & WHITNEY Hiring for IT Support Specialist Job at Bloomfield, CT Full Time

The WGPW IT Support Specialist is responsible for helping to maintain WGPW’s Local Area Network and all devices and authorized users of authorized devices that attach to the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

· The IT Support Specialist assists the IT Department with the responsibility of deploying and maintaining network equipment; proper licensing of company owned software, configuring user network profile, network permission and company email, disseminating best practices for network equipment to ensure economical viability and the privacy, safety and security of company owned network equipment and information stored on the network. The IT Support Specialist performs regular duties of network backups, ensuring up to date Virus and Malware protection on servers and client workstations, visual checks and inspections on network equipment and user activity. Maintains documentation for equipment and users of this equipment by asset tagging equipment, and maintaining records on users’ company issued equipment and peripherals including installed software licenses and company issued security badges.

· IT Support Specialist servers as the primary helpdesk contact for Network related issues including but not limited to computers, computer software, email, phone, printing, scanning, copying, faxing, FTP Site use, remote network access, RSA Tokens, security badge access, time clocks and other issues related to malfunctioning, broken or damaged equipment or required user training. Heshe troubleshoots and fixes network issues by repairingreplacing damaged or broken network equipment andor providing user training. Maintains documentation of problems and resolutions as it pertains to network equipment and users.

· The IT Support Specialist interfaces with Vendors that provide security, internet, telephone (wired and wireless) and procurement services. Maintains contracts, manuals and other information for these services.

· The IT Support Specialist assists the IT Department in network deployments, upgrades and maintenance and other department projects, gets primary directive from IT Manager, specifically related to duty precedence and company privacy and security. Provides records, documentation and reports as requested.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum five years experience in a role that offers hands-on real-world experience supporting and maintaining a corporate network with a minimum of 200 users.

EDUCATION and/or EXPERIENCE

BA or BS preferred with at least 2 years relevant work experience in IT

Or minimum of 5+ years of relevant work experience in IT

LANGUAGE SKILLS

English

MATHEMATICAL SKILLS

Understanding of logic, binary math and complex mathematical concepts

REASONING ABLILTY

Ability to strategize and enlist troubleshooting skills needed to solve complex network issues. Distinguish intermittent issues from repeatable issues.

CERTIFICATES, LICENSES, REGISTRATIONS

Relevant IT Help DeskNetwork Certifications including but not limited to: CompTIA A+, CompTIA Network+, Microsoft IT Support

OTHER SKILLS AND ABILITIES

Excellent written and oral communication skills to interface with all levels of employees

PHISICAL DEMANDS

Sit, stand, type, and occasionally lift up to 30 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This environment is primarily an office environment, with some duties being carried out on the shop floor.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bloomfield, CT 06002: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Required)

Work Location: One location