WNC Inc Hiring for Helpdesk Technician Job at Irvine, CA Full Time

Responsibilities:

• Serve as first point of contact for employees seeking technical assistance over phone or email and walk the employee through the problem-solving process
• Perform remote troubleshooting through diagnostic techniques, pertinent questions, and determine the best solution based on the issue and details provided
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update employee status and information
• Identify and suggest possible improvements on procedures
• Direct unresolved issues, feedback or suggestions from employees to department head

Knowledge & Skills:

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field or equivalent experience