WeWork Hiring for Community Lead, Enterprise at Plymouth Meeting, PA  Full Time

About Us

At WeWork, we provide inspiring and flexible workplace solutions to help businesses – small, medium or large – thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Opportunity

Our Community team is an integral part of our business with the mission to enable our members to create their life’s work.

The Community Lead Enterprise role will be responsible for delivering on the operations and hospitality needs of the Enterprise Client during the hours of 8am-5pm (Monday-Friday). The Community Lead Enterprise will effectively execute and lead all aspects of the building operations including member satisfaction, facilities management, front desk reception, food & beverage operations, and community events.

In this role, you’ll:

Building Operations, Management & Hospitality:

• Concierge Services: Be available during Regular Business Hours, equipped with knowledge of and access to internal contacts from across Member Company’s organization, with the aim of expediting general requests and providing hospitality services on the Main Premises to Member Company employees and their visitors. Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security.

• Existing Initiative Promotion: Work to understand all existing initiatives that Member Company is trying to communicate to Member Company employees regarding the Main Premises, human resource services, facilities, amenities, and other employee-based services offered by Member Company, and promote awareness and encourage Member Company employees to take part in such initiatives.

• Communication Planning: Partner with Member Company teams to create a communications plan for the Community Services, including identifying appropriate channels, delivery timing, tone and narrative.

• Meeting Support: Oversee meeting room maintenance (ensuring that meeting rooms are tidy and stocked with supplies), support basic meeting room technology troubleshooting to the extent educated by Member Company IT personnel, and assist Member Company employees in booking meeting rooms.

• Ticket Triage: Assist Member Company employees in submitting IT, facilities, and operational requests and act as a facilitator between Member Company employees and the designated Member Company stakeholder responsible for request resolution. Also, submit work orders and tickets as needed, with oversight from the relevant Member Company teams.

• Basic IT Troubleshooting & Network Outreach: Provide IT troubleshooting support to Member Company employees by directing them to the relevant Member Company team, resource, system, or tool to get their issue resolved. Basic IT triage support shall not exceed the level of training on internal Member Company systems provided by Member Company during initial on-boarding period. Work with the cross-functional partners to leverage the network’s content and resources, such as vendors, sponsors, and speakers, to utilize for services at Main Premises.

• Main Premises Walkthroughs: Conduct daily walkthroughs of the Main Premises to ensure it is clean and ready for Member Company employees, including identifying any issues detected through such walkthroughs to relevant Member Company stakeholders.

• Space Utilization Recommendations: Monitor Main Premises usage through observation and qualitative feedback to make recommendations for Main Premises changes. Partner with internal Member Company stakeholders to ensure Member Company is maximizing their Main Premises and suggest changes to modernize and evolve the workplace.

• Feedback & Reporting: Collect feedback from Member Company employees and report monthly on data collected and overall experience feedback trends.

• Change Management Initiatives:

  • Lead education amongst Member Company employees and guests on space design principles and workplace best practices related to the Main Premises, daily operations, and relevant Member Company processes.

  • Utilize applicable Member Company employee channels to streamline internal communication pertaining to Community Team-planned Activations, building updates, Community Team newsletters, and the dissemination of information relevant to Community Services

• Activation Design & Execution: Plan and promote a variety of curated events, activities, initiatives, or moments on a monthly basis targeted towards large or small groups, or individuals, and execute Activations based on Member Company employee needs or Member Company cultural goals. Planning will include the following:

• Food and beverage catering coordination either privately or through Member Company preferred vendor, while adhering to Member Company budget guidelines.

• For all other events, Community Team will assist with planning and coordination of catering deliveries (for small group events and meetings) upon special request.

• Space Cleanliness: Enforce a level of uncompromising cleanliness, including oversight of our third party vendor at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard

• Facilities Management: Coordinate maintenance and repair work with third party vendors. Partner with project managers to coordinate long term post-occupancy projects in the space

• Budget Management: Manage expenses, budgeting/forecasts, and all bill back functions. Work hand-in-hand with Key Ops Team, Operations, and Community to ensure all projects/ initiatives that require building-level Opex are within budget and have justifications

• Consumables Ordering: Responsible for ordering and managing of office consumables

• Day-to-Day Space and Access Coordination: Address day-to-day landlord issues including coordinating and managing building access as necessary. Assist with office move coordination in terms of landlord coordination such as freight elevator reservations, COIs, directions, etc. Assist and manage WeWork key card activations and/or base building badge (if applicable) for building access and amenities where applicable. Monitor locker usage and work in partnership with the member company. Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed

About You

We’d love to hear from you if you meet the qualifications below:

• Bachelor’s Degree or equivalent

• 2+ years experience in operations, ideally in hospitality or retail (ideally in addition to prior events and/or sales experience)

• Fluent local language and understanding of local culture required

• Experience managing individual contributors required

• Financial literacy and business operations experience a plus

• Excellent interpersonal and networking skills

• Strong verbal and written communication skills

• Strong organization skills with the ability to multitask projects from start to finish

• Passion and understanding for entrepreneurial communities

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.