Westlake Services, LLC Hiring for Collector Job at Agoura Hills, CA Full Time

Westlake Financial is the largest privately held auto finance company in the Nation.
We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).

With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

WESTLAKE WARRIOR | Account Representative
JOB HIGHLIGHTS:
This is an in-office position. All candidates should live within commutable distance of our Agoura Hills, CA office.

• $1,000 Sign-On Bonus!
• 1st Month Department Bonus Guarantee!

*Though Work from Home Options Are Available Applicants Must Live in Southern California*

PAY RATE:

• $3,700 to $5,900 Monthly

BRIEF DESCRIPTION:

• This associate is responsible for assisting customers in early stages of collections, using technology and resources to resolve accounts potentially 31 to 60 days past due to prevent loan losses through progressive collection efforts.

DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to):

• Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
• Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• Negotiate account payment solutions while maintaining company performance and productivity standard.
• Maintain accurate notes and records of all communication and actions on customer accounts.
• Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
• Conduct light skip-tracing activity to generate potential leads on customer or collateral.
• Review and submit accounts for repossession activity based on mitigating factors.
• Accountable for reducing delinquency
• Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
• Meet quality assurance and productivity standards.
• Agent will need to be able to handle high volume calls in a fast-paced environment.

KNOWLEDGE, SKILLS, LICENSES

• Excellent communication and negotiation skills
• Willing and able to work a flexible schedule including overtime and weekends
• Ability to multi-task in a fast-paced environment
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
• Good computer and typing skills
• Team player
• Good negotiation skills; excellent telephone etiquette
• General knowledge of Microsoft Excel, and Outlook
• Web navigation and/or web-based applications

EDUCATION

• High School diploma or equivalent required.

EXPERIENCE

• Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
• General knowledge of collection, repossession.

FULL TIME BENEFITS

• Medical, Dental, and Vision Benefits
• Life Insurance, Flexible Spending Account
• 401K Matching
• Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
• Wellness Program, Daily Team Exercises
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Annual Flu Shots, Biometric Screenings
• Paid Vacations Days
• Paid Sick Days
• Paid Holidays
• Rental Car Discounts
• Dell Member Purchase Program

ABOUT US

People. Purpose. Passion.These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as “The Buy Program ©”​) allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.Westlake’s success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

CONTACT US https://www.westlakefinancial.com/careers/

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

KEYWORDS:

# SkipTracing; #FastPaced; #Collector; #Collections; #Call Center; #Auto; #Loan; #Credit; #Inbound; #Representative; #CustomerDervice; # Account Management; #Negotiation; # #Management; #Financial; #CreditCounselor; #Debt Collection; #Debt Collector; #Credit Analysis; #Debt; #Commission; #BonusJob Type: Full-timeSalary: $3,700.00 – $5,900.00 per month

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Work Location: One location

IND1

Location: Agoura Hills,California,United States, Agoura Hills, CA

Job Type: Full-time

Pay: $3,700.00 – $5,900.00 per month

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Agoura Hills, CA 91301: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location