Western Union Hiring for Senior Manager, Self-Service Innovation Programs at Denver, CO  Full Time

Senior Manager, Self-Service Innovation Programs – Denver, CO

Western Union powers your pursuit.

In this role, you’ll work with leadership to define and execute key strategic programs that will drive our business goals and transform our Retail customer experience. You’ll be part of the Commercial Enablement team who are working across a variety of key initiative portfolios to deliver operational excellence, exceptional agent and consumer experiences, and planned business outcomes.

Role Responsibilities

• Manage innovative, complex programs within the Self-Service Innovation portfolio.
• Accountable for program business results (financial/customer acquisition/customer satisfaction/etc.)
• Ensure strategic plans are enabled by initiatives that will deliver the desired business objectives.
• Own and drive end-to-end delivery of large-scale initiatives, track progress, identify and resolve dependencies, mitigate risks, and communicate status to leadership.
• Develop plans, timelines, track and manage program milestones & provide input on resources to address critical bottlenecks.
• Effectively collaborate across various channels and cross-functional teams to drive the delivery of high-quality solutions that meet business needs.
• Assist with economic decision-making by facilitating data analytics and tracking of KPIs related to the success of the program/projects.
• Develop effective and efficient processes to enable large-scale deployment of global solutions.
• Communicate issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues risking milestone delivery.
• Collaborate with Project Management team to ensure large efforts are properly managed.
• May manage a team of Program Specialists based on size and scale of programs.
• Routinely engage with and evaluate new technologies and solutions.

Role Requirements

• 7+ years’ experience in program management in Financial Services, preferably in Marketing, Operations or Business Transformation.
• Bachelor’s degree or equivalent experience in business, marketing, or a related field.
• Demonstrated success building and managing complex business processes across multiple teams in a high growth environment.
• Deep understanding of the needs and motivations of a variety of stakeholders that interact with marketing and or advertising.
• Expert consumer of analytical tools and statistical models, with ability to translate into business and go-to-market strategies.
• Ownership mindset with propensity for finding unique solutions to business challenges.
• Knowledge of process improvement and program management techniques (such as Six Sigma).
• Ability to navigate a global organization.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company -transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at

Salary
The annual base salary range is $111,102 – 175,000 USD per year. This role is also eligible to receive an annual bonus and Long-term Incentives. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States Specific Benefits Include:
*Family First Program
*Flexible Time Off
*Medical, Dental and Life Insurance
*Student Loan Repayment Program
*Tuition Assistance Program
*Parental Leave

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

03-18-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.