Director – HR Business Partner for Operations – Denver, Colorado
We are looking for a strategic leader who can think big and roll up their sleeves to reimagine the current state and take brand new programs from ideation to full launch for the global Operations function. You will partner with our Regional HR Partners, Centers of Expertise, and executive leaders (both as stakeholders and as clients) across the organization. You must have a passion for solving complex and ambiguous problems and have experience delivering large-scale programs in global HR Business Partner spaces.
Western Union powers your pursuit.
As an individual contributor, reporting directly to an HRBP – Vice President for Operations, you will develop and implement people strategies to deliver on business goals for Operations, aimed at driving a high-performing and highly engaged culture. You will facilitate the organizational design, change management, and long-range growth plans that optimize employee experience and retention for your client groups. This includes leading the execution of key talent and change initiatives across the client groups, such as talent reviews and assessments, succession planning, organizational strategy and design, competency development, year-end salary planning, and more with Operations leaders understanding their needs, expectations, and challenges.
Role Responsibilities
Support the VP-HRBP for Operations in all aspects aligning global people strategy with Operation‘s business goals and growth, tactically and strategically.
The Group Leader – HR Business Partner is responsible for developing and implementing global and locally relevant strategic HR plans for Operations that align with the company’s overall business objectives. This includes workforce planning, talent management strategies, and succession planning for operational professionals.
Oversees the global Operations workforce planning and talent management strategies to ensure facets of recruitment, training, development, performance evaluation, and retention strategies for their client groups enable short-term and long-term results on business goals.
Responsible for identifying leadership development needs and implementing appropriate solutions. This includes coaching and mentoring leaders, developing leadership programs, and succession planning.
Analyze trends and metrics in partnership with HR Operations, Regional HR Partners and Centers of Expertise to develop solutions, programs, and policies. They use data to make informed decisions and measure the effectiveness of HR initiatives. They also provide HR policy guidance and interpretation to the management.
Role Requirements
The successful candidate should have 10+ years of progressive HR Business Partner, (or equivalent) experience, proficient in all areas of human resources including recruitment, learning, performance management, compensation, etc. ideally in in large, multinational corporations.
Must be a strategic leader with sound technical skills, analytical ability, and attention to detail with the appropriate balance of strategy and execution.
Knowledge of end-to-end HR processes, trends, related laws, labor codes and other relevant HR regulations.
Solid business acumen, understanding business operations and financials. This includes the ability to develop a deep understanding of the business, industry trends, and external factors that may impact the organization and use this knowledge to develop proactive HR strategies.
Knowledge of Global Operations, supply chain management, logistics, contact centers and customer service delivery processes is crucial. This includes understanding of their unique challenges, processes, and dynamics.
Influencing, negotiating, and interpersonal skills to develop and maintain strong working relationships with executive leadership and stakeholders across the Company.
Strong quantitative and analytical skills; ability to define and solve problems quickly, while maintaining focus on the bigger picture. This includes interpreting complex operational data and using it to develop HR strategies that drive business outcomes.
Change management experience is critical to help the Operations teams adapt and thrive, in addition to excellent verbal and written communication skills. Able to package and present complex analysis and recommendations clearly and comfortably.
The role may require occasional international travel.
We make financial services accessible to humans everywhere.Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company -transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at
Salary
The on-target earnings range is $137,000– $227,000 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your United States – Specific Benefits Include
*Family First Program
*Time off
*Medical, Dental and Life Insurance
*Student Loan Repayment Program
*Tuition Assistance Program
*Parental Leave
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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