Western Union Hiring for Digital Banking Infrastructure and IT Operations Manager at Hallandale Beach, FL  Full Time

Digital Banking Infrastructure and IT Operations Manager- Miami, FL

Do you view IT infrastructure and operations management in retail financial industry as more than just maintaining functionality, and instead see it as an opportunity to improve the customer experience? As a successful leader, do you empower your team with ownership and agility to quickly respond to outages, security issues, and product enhancements to ensure uninterrupted service for customers? Do you have experience setting up and managing digital banking IT systems and networks? Then it’s time to join Western Union as an IT Operations Manager!

Western Union powers your pursuit

In this unique global role, you’ll be responsible for establishing core digital banking and wallet solutions globally, while also overseeing the integration platform as the Manager of Digital Banking Infrastructure and IT Operations team. We recently launched digital banks and wallets in multiple markets to enhance our customers’ experiences with a cutting-edge digital Ecosystem.

Role Responsibilities

• Establish and develop the digital banking infrastructure in the assigned region.
• Oversee regional IT operations and support for maintenance, enhancements, and security.
• Manage the regional IT support team to address outages, intermittent issues, small enhancements, security patches, and the incremental build-out of banking products.
• Enhance IT support and application maintenance across the assigned region as new products are launched.
• Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations. Manage vendor resources.
• Implement a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.

Role Requirements

• A Computers degree and/or relevant experience with minimum of 5+ years of experience in building business critical products and launching them on the market, although candidates with other relevant experience will be considered.
• Experience setting up and running retail banking IT systems and networks.

• Experience operating L1, L2 and / or L3 IT support models. Familiarity with JavaScript, .NET, and Angular.
• Direct experience with at least 1 of the following technologies:
  • MuleSoft, or similar API Orchestration technology
  • Out systems or similar low-code environment
  • Mambu or similar core banking technology
• Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.
• Skilled in executing strategic roadmaps across organizations to deliver planned results.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company -transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at

Salary

The annual gross base salary range is $125,000.00– $170,00.00 per year. This role is also eligible to receive an annual bonus.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your United States – specific benefits include:

• Family First Program
• Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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